1．早晨好。中午好。晚上好。 Good morning/afternoon/evening. 2．欢迎您光临我们饭店。 Welcome to our Hotel. 3．旅游愉快吗？ Did you have a nice trip? 4．我是接待员/服务员。 I am receptionist. (waiter／waitress)． 5．需要我帮忙吗? What can l do for yon? 6．请稍等一会儿。 Just a moment, please. 7．很高兴为您服务。 I am always at your service 8希望您在这里住得愉快。 I hope you will enjoy your stay with us here. 9．对不起，给您添麻烦。 I am very sorry to have caused you so much trouble. 10.如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything. I can do for you . 11．这边请。 This way，please． 12. 请走这边。 Would you care to step this way，please? 13．不客气。 You are welcome／“Not at all／It“s my pleasure． 14.为宾客服务是我们的荣幸。 It“s our pleasure to serve our guests 15．您先请。请跟我来。 After you．Follow me ,please. 16．对不起，我马上就过来。 Excuse me，I will be with you in a minute.． 17．能告诉我您的姓名吗? May l have your name? 18．对不起，止您久等了； Sorry to have kept your waiting. 19．您能填一下这张表吗? Would you please fill in this form? 20．您如何付账，是现金还是信用卡? How are you going to pay，in cash or by credit card? 21．对不起，我能进来吗? Excuse me，may l come in? 22. 一直往前走。向左转、向右转。 Go straight ahead．Turn left,turn right. 23．您可以坐这部电梯到客房； You may go to your room by this elevator.． 24．我马上为您查一下。 Let me have a cheek for you. 25．请坐。 Take a seat．please． 26．我来为您指路。 I“ll show you the way· 27．祝您旅途愉快。 Have a good trip 28．祝您生意兴隆。 I wish you a good business． 29.欢迎您下次再来。 You are welcome to stay with us next time． 30．希望再次为您服务。 I am looking forward to serving you once again
二) 迎宾(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。(2) May I help you, sir/madam?我能为您做什么，先生/女士？(3) Do you have a reservation, sir/madam?请问您有预订吗，先生/女士？(三) 点菜(1) Are you ready to order now?请问可以为您点菜了吗？(2) May I take your order now？请问可以为您点菜了吗？(3) What would you like to start?请问先给您上些什么？(四) 征询意见(1) Is everything to your satisfaction?请问您对一切还满意吗？(2) Is everything all right with your meal?请问您对用餐还满意吗？(3) Would you care for another drink?请问您还需要一杯饮料吗？
(五) 致歉(1) I’m terribly sorry for such a mistake.我为这样的鲁莽向您道歉。(2) I’m terribly sorry, sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我还能为您做些什么？(六) 结账(1) Would you like to have the bill now?请问您是现在结账吗？(2) Would you like to pay cash or by credit card?请问您是付现金还是用信用卡？(七) 送客(1) Thank you, sir/madam. We hope to see you again.感谢光临，先生/女士，希望再次为您服务。(2) Glad you enjoyed your meal. Good bye.很高兴您用餐愉快，再见。（六）餐饮部职位词汇
酒店餐饮服务常用英语(上)
1) What time would you like your table? 您什么时间需要这张餐桌呢？2) A table for two? 你们是两个人吗？3) For how many? 几个人？4) Who’s the reservation for? 您为谁预订？5) You can sit where you like. 您可以随便坐。6) Is this table suitable? 这张桌子合适吗？7) The waitress will be here in a few minutes. 服务员马上就来。8) I’m sorry, there aren’t any tables left now. 对不起，没有空桌子了。9) I’m sorry,the restaurant is full now. 对不起，现在餐厅已坐满。10) We can seat you in twenty minutes. 二十他钟后才能安排您入座。11) Have you been served? 有人为您服务了吗？12) Do you have a reservation, sir? 先生，您预订了吗？13) Would you come with me, please? 请跟我来，好吗？14) Could you please come with me,please? 请随我来，好吗？15) Please step this way. 这边请。16) Would you like to sit near the window? 您喜欢靠窗坐吗？17) Where would you like to sit? 您希望坐在哪儿呢？18) I’ll be with you in a minute. 我马上就来。19) Would you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我们的营业时间是从早上6：00到晚上11：00。21) We serve 24 hours. 我们24小时营业。22) We are open round the clock. 我们昼夜营业。23) Service hours are:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7：00到9：00；午饭：11：30到下午1：30；晚饭：6：30到8：30
酒店餐饮服务常用英语(中)
1) May I have your name, please? 请问您的姓名。2) Can you give me your name,please? 我可以问您的姓名吗？3) Here’s the menu. 这是菜单。4) I’ll bring you the menu,sir. 先生，我给您拿菜单。5) Here are the menu and wine list. 这是菜单和酒单。6) Are you ready to order? 您现在点菜吗？7) Would you like to order now? 您现在点菜吗？8) May I take your order now? 您现在可以点菜了吗？9) What have you decided on? 您决定吃什么了吗？10) Would you like Chinese food or Western food? 您要吃中餐还是西餐？11) What would you like? 您想吃点什么？12) What would you like to start with? 您先来点什么？13) What would you like to follow? 您下一道菜点什么呢？14) Would you like something to drink? 您想喝点什么吗？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要点开胃酒吗？17) Would you like an aperitif before lunch? 饭前您想吃点开胃的东西吗？18) What kind of drink would you like ? 您要点什么饮料。19) What kind of juice do you want? 您要茶还是咖啡？20) Will you have tea or coffee? 你要喝茶还是咖啡？21) Do you like your coffee,black or white? 您喜欢清咖啡还是牛奶咖啡？22) Would you like green tea or black tea? 您喜欢绿茶还是红茶？23) Would you like to try MaoTai–the best Chinese spirits? 您想尝尝中国最好的酒——茅台酒吗？24) Would you prefer Shanghai cocktail? 您喜欢上海鸡尾酒吗？25) Why don’t you try a glass of dry white wine? 干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want? 您想吃哪种中国食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我们今天供应牛排，烤鸡和蔬菜。29) Today’s special is roast leg of lamb. 今天的特别菜是烤羊腿。30) Everything is a la carte. 这里只能点菜。31) Would you like to dine a la carte or table d’hote? 您是吃点菜还是公司菜。32) We have a buffet. You can have all you want for $ 10. 我们有自助餐，您交十元钱可以随便吃。33) How would you like your eggs? 您喜欢几成熟的鸡蛋？34) How would you like your streak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？35) How about trying some lobster? 您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes. 我建议您尝尝四川菜。37) I’d recommend this dish to you. 我愿意向您推荐一个菜。38) I’m sure you’ll enjoy it. 我肯定您会喜欢它。39) It’s delicious and worth a try. 它鲜美可口，值得一尝。40) I’m sorry,there are no chops left. 对不起，没有排骨了。41) We haven’t any more lobster today. 今天的大虾已经卖完了。42) This is the soup you ordered. 这是您点的汤。43) We are short of help today. 我们今天人手少，44) I’ll see about your order. 我会去看看您点的菜做得怎样了。45) Do you care for a dessert? 您是不是想吃点甜食。46) What do you want for dessert? 你要吃什么甜食？47) I’ll get you another one. 我再给您端一份来。
酒店餐饮服务常用英语(下)
1) What else do you want? 您还要别的什么吗？2) Is there anything else? 您还要别的什么吗？3) Could I serve you anything else? 还需要我给您点什么吗？4) If you need anything else,just feel free to tell me. 如果您还需要别的什么，尽管告诉我好了。5) What’s the problem,sir? 先生，出了什么问题？6) I’ll take to the chef and see what he can do. 我去和厨师商量一下，看看他能否给予补救。7) If you don’t like this dish, how about getting you another one? 如果您不喜欢这道菜，是不是换个别的。8) Would you like it cooked a little more? 您愿意把它再煮一下吗？9) Once it’s ordered and served, it can’t be exchanged. 凡是点的菜上桌以后是不能换的。10) Regretfully not. 遗憾的是不行，11) I’m really sorry,but you see my difficulty. 真对不起，但也希望您能体谅我的难处。12) I’m sure everything will be satisfactory again next time you come. 相信下次您再来时，一切都会使您称心满意。13) I do apologize for giving you the wrong dish. 实在对不起，我把菜送错了。14) I seem to have misserved a dish. 我好象上错了一道菜。15) I’ll change it immediately for you. 我马上给您换。16) I can offer you some oyster soup. Compliments of the chef. 我可以向您免费提供一些牡蛎汤，算是厨师的一点敬意。17) Is everything all right? 一切都还好吗？18) How was the food? 饭菜还好吗？19) How do you like the fish cooked this way? 您觉得鱼这样烧怎么样？20) Is everything to your satisfaction? 吃得满意吗？21) What’s your opinion of our service? 您对我们的服务有什么意见吗？22) Would you like to sign for that? 您准备签字挂帐吗？23) Would you like to put it on your hotel bill?您准备将这个费用记到您饭店的总帐吗？24) Could you sign here,please? 请您在这儿签字。25) May I also have your room number,please? 我可以问一下您的房间号码吗？26) In our hotel we don’t accept tips. 我们饭店是不收小费的。27) The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks. 200人的宴会最低的6000人民币况换券，不包括饮料。28) May I have a look at your invitation card? 我可以看一个您的请柬吗？29) At a Chinese party the guests usually arrive 5-10 minutes early. 中餐宴会客人通常提前五至十分钟到达。30) It’s not good to be late. 迟到是不好的。
饭店英语交流用语·欢迎、问候用语
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
饭店英语交流用语·祝贺用语
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快郑?/P>
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much).
谢谢您（非常感谢）。
20、Thank you for your advice (information, help)
感谢您的忠告（信息、帮助）。
21、It's very kind of you.
谢谢，您真客气。
22、You are welcome.
不用谢。
23、Not at all.
不用谢。
Don't mention it.
不用谢。
24、It's my pleasure.
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service.
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I'm sorry.
很抱歉。
28、Excuse me.
对不起。
29、I'm sorry, It's my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting.
对不起，让您久等了。
31、Sorry to interrupt you.
对不起，打扰您了。
32、I'm sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That's all right.
没关系。
35、Let's forget it.
算了吧。
饭店英语交流用语·征询和指路用语
36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的穑?/P>
39、Just a moment, please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course.
当然可以。
41、Go upstairs/downstairs.
上楼/下楼。
42、It's on the second (third) floor.
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left /right.
往左转/右转。
45、It's in the lobby near the main entrance.
在大厅靠近大门。
46、It's in the basement at the end of the corridor.
在地下室走廊尽头。
饭店英语交流用语·提醒和告别用语
47、Mind/(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don't leave anything behind.
请别遗忘您的东西。
50、Don't worry.
别担心。
51、Take it easy.
放心好了。
52、Please don't smoke here.
请不要在这边抽烟。
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
饭店英语交流用语·前厅和客房部用语
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier's desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.
我希望没有打扰您。
9、One moment, madam. I'll bring them to you right away.
等一会儿，夫人。我马上送来。
10、I'll send for an electrician( doctor...)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单，请签字。
饭店英语交流用语·销售用语
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent ) discount.
我们给您九折优惠。
4、We'll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
6、May I introduce myself?
让我介绍我自己。
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、Let's drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service?
您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I'm afraid it's against the hotel's regulations.
这是违反饭店规章制度的。
15、In our hotel we don't accept tips.
我们饭店是不收小费的。
It's our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16、I'm afraid you'll have to pay for the damage.
您必须赔偿。
17、Thank you for telling us about it.
谢谢您告诉我们
I'll look into the mater right away.
我马上去处理这件事情。
18、I assure you it wont happen again.
我保证此类事情不会再发生。
19、Please don't worry, sir (madam)
先生（夫人），请不必担心。
I will send someone up to your room right away.
我马上派人到你的房间去。
20、I can't guarantee anything, but I'll try my best.
我不能保证，但我会尽力而为。
21、What can I show you.
您要买什么？
22、How do you like this fashion (color, size, design )?
您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.
这种颜色的特大号已经卖完了。
Please try us again tomorrow.
请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) Yuan.
共计175元。
You may pay in cash or with credit card.
您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.
您真会买东西，眼力真好。
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