管理英语4期末考试题库

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答案解析在题的下面选择填空题
,1Isitpossibleforyoutoworkouttheplantonight?__________
选择一项:A.I'lldothat.B.Ithinkso.C.I'dloveto.
2,—Wecouldletsomeofthestaffworkfromhome.________________?That'sagoodidea.
选择一项:
A.DoyouhaveanygoodideasB.WhatdoyouthinkofitC.Isthereanythingelse
3______managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.
选择一项:A.NotonlyB.DonotonlyC.Notonlydo,
4Supervisorsshould______theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.

选择一项:A.enableB.engageC.encourage,
5Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.
选择一项:A.thatB./C.which,解析1
解析:本题考核“询问可能性”的交际用语。常用的答语一般使用Ithink/Idontthink…等句型表达可能或否定。根据第一说话人传递的信息,这是询问能否完成任务,所以答案是B
2
解析:本题考核“表达意见建议”的交际用语。A是询问有什么好建议,B询问对所提建议的看法,C是询问是否还有要说明、补充的。根据答语,确定这里是询问看法,所以答案是B
3
解析:由notonlybutalso引导的结构,当notonly置于句首时,要采用倒装结构,所以答案是C
4
解析:短语engagesomebodyinconversation为固定搭配,意为“与某人攀谈”,所以答案是B
5
、选择填空题
1,—Howdidyourmeetinggoyesterday?
解析:此句为强调句Itisthat…,所以答案是A

____________________actually,itwasreallyfrustrating.
选择一项:A.NotsogoodB.VerygoodC.Nothingspecial,
2,—____________________identifytheproblemsthathavebeenoccurring?Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.
选择一项:A.WhatwouldyouB.WillyouC.Areyouableto,
3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.
选择一项:
A.hasbeensufferingB.isgoingtosufferC.issuffering,
4Creativity,especially__________whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.
选择一项:A.that

B.thoseC./,
,5Whowas______themeeting
选择一项:A.chairingB.leadingC.charging1
解析:本题考核“消极评价”的交际用语。根据句意,第二说话人要表达的是负面评价,Verygood不合题意,Nothingspecial所蕴含的消极程度与后面的frustrating也不匹配,所以答案是A
2
解析:本题考核“询问工作情况”的交际用语。选项A用的疑问词不对,正确的问句是“Howwouldyou”;选项B不适用于询问工作情况;选项C表达了第一说话人需要明确回答的意思,是此处较为理想的答案,所以答案是C
3
译文:如果需求持续增加而公司遭遇沟通失误,那么库存将下降并且出现人手不足的情况。
解析:此处使用现在进行时用来表示变化、趋势和发展,是表示一种可能性,而并非实际发生的或计划发生的事情,因此正确答案是C
4译文:创造力,特别是那些需要跨部门完成的创造性活动,可能因团队协作能力下降而受到很大冲击。
解析:根据句意,此处需要补充一个指代前文creativity的代词,those为复数形式不匹配,另外也不能缺省不用,因此正确答案应该是A
5,译文:谁主持的会议?
解析:chair为多义词,除用作名词外还可用作及物动词,表示主持,lead不和meeting搭配,charge也不适用于该语境,因此答案是A选择填空题
1,—CouldIborrowyouriPadforafewhours?

_____________
选择一项:A.Yes,youcan.
B.Sure,hereyouare.Enjoyyourtime.C.Itdoesn'tmatter.
,2,—WillyouhelpmearrangeameetingwithMr.Brown,please?_____________
选择一项:A.No,noway.B.No,Ican't.
C.SorryIcan't.Ihavetofinishmyprojectrightnow.
3Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.
选择一项:A.toworkB.workingC.work
4Themajorityoftheseteamchallenges______anywhere.
选择一项:A.candeliverB.aredeliveredC.canbedelivered
,5Iliketothink______.Iamalwaystheonefindingnewwaystoasituationorchallenge.


选择一项:A.insideoftheboxB.oftheboxC.outsideofthebox解析1
解析:本题考核“征求允许”的交际用语。常用的答语一般有Sure/Of
course/Noproblem等表示同意。根据第一说话人传递的信息,这是征求允许,所以答案是B
2
解析:本题考核“寻求帮助”的交际用语。拒绝他人请求帮助的答语通常有I'mafraid/Sorry,/I'dbegladto,but…”,所以答案是C
3
译文:在高中,我既能作为团队一员舒心地工作,也能一个人自在地独立工作。解析:句中的becomfortable,后接名词或动名词,所以答案是B
4译文:这些团队性的挑战绝大多数都是无处不在的。
解析:情态动词can表示推测,be+过去分词为被动语态。根据句意,所以答案是C
5,译文:我喜欢跳出固有的思维模式,常常是打破现状、应对挑战发现新出路的那个人。
解析:thinkoutsideofthebox为固定搭配,暗喻“跳出固有思维模式;跳脱框架思考”,相同的表达还有thinkingoutoftheboxorthinkingbeyondthebox,所以答案是C
选择填空题,
1,—DoyoumindifIusevoucherstospendinarestaurant?__________

选择一项:A.Yes,please.
B.Notatall.Goahead.C.No,thankyou.
,,2,—Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.__________
选择一项:A.Don'tmentionit.
B.Great,IdaretosayIamatalent.C.Thanksforyourcompliments.
,3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.
选择一项:A.BeabletoB.BeingableC.Beingableto,
4Fifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel______thecompanycaredaboutthemandtheirwell-being.
选择一项:A.asifB.evenifC.like

5Alltheteammemberstriedtheirbest.Welostthegame,_________.
选择一项:A.howeverB.thereforeC.since
1,解析:本题考核“询问意见”的交际用语,如果不介意,应该用no之类的答语回复,如果介意,应该委婉建议对方不这样做,所以答案是B
,2,解析:本题考核“赞扬夸奖他人”的交际用语。常用的答语一般使用Thankyou/Thanks等句型表达赞同,但也不应该太过高调,根据第一说话人传递的信息,这是夸奖,所以答案是C
3,译文:能清楚的与员工交流并主动聆听他们是提高他们绩效的关键。解析:此句中isessentialto为谓语部分,and连接两个相同的成分clearly
communicatewithemployeesactivelylistentoemployees,不定式或动名词可以做主语,所以答案是C
4,译文:55%的回答问题者表示,上级的表扬与关注使他们觉得公司是关心他们和他们的幸福的。
解析:asif“好像;似乎;仿佛”;evenif“即便,即使”;like“像”,介词。根据句子结构,需要一个连接从句的词语,选项为AB,根据句意,所以答案是A5,译文:所有队员都尽力了,但我们还是比赛失败了。
解析:therefore意思是因此,表示结果,since意思是因为,表示原因,however思是但是,表示转折。这里是表示转折的意思,所以答案是A.阅读理解:根据文章内容,完成选择题
HowtoHandleaBadPerformanceReview
Gettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit'snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:

Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.
WhattoDoWhenReceivingaBadPerformanceReview
It'sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.
WhattoDoAfterReceivingaBadPerformanceReview
Don'tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.
WaystoImproveaBadPerformanceReview
Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimprove
professionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.
1.Whatshouldyoudowhenyouaregivenabadperformancereview?回答A.Arguewithyourboss.B.Makeimmediateremarks.C.Staycalmandlistencarefully.
2.Whatshouldyoudoafteryouaregivenabadperformancereview?回答

A.Quityourjobimmediately.B.Insistonmakingcomments.C.Learnfromthereview.
3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?回答A.Tellthebossdirectlythatyoudonotagreewiththereview.B.Makeawrittenstatementonyourownbehalfifitisallowed.C.Donotexpressyourdifferentunderstandinginawrittenstatement.4.Howdoyouimproveabadperformancereview?回答A.Understandtheestablishedperformancestandards.B.Learnmoreaboutwhattheemployeewantsorexpects.C.Learnwhatthepersonwhogivesthereviewmaythink.
5.Whyshouldweunderstandthecauseofabadperformancereview?回答A.Becauseithelpstheemployeetogetpromotedimmediately.B.Becauseitencouragesandmotivatestheworkertodobetter.C.Becauseitpreventstheemployeefromprofessionalgrowth.
答案:1.C2.C3.B4.A5.B解析:
1.这是一道推断题。本题询问的是“当你刚拿到的绩效考核结果不佳时应该做出的反应是什么”,根据文中提到的“Staycalm.Relax.Breathe.Donotoverreactandbeobjective.”和“Itsbesttolistenattentively.”表达了保持镇静和注意聆听的意思,所以答案是C

2.这是一道推断题。本题询问“当你拿到差的绩效考核结果后应该怎么做”。根据文中提到“Dontbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.”表达了从中学习的意思,所以答案是C
3.这是一道细节题。本题询问“当你不同意业绩评价的结果时应该怎么做”。此信息对应文章中表述“iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.所以答案是B
4.这是一道细节题。本题询问“如果绩效考核结果不佳,今后应该如何改进工作”。此信息对应文章中的表述“Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.”所以答案是A
5.这是一道判断题。本题询问“为什么我们应该了解绩效考核结果不佳的原因”,此信息对应文章中的表述“Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.”所以答案是B阅读理解:根据文章内容,完成选择题
HowtoAdapttoChangeintheWorkplace
Ifthere'sonewordthatcapturestheessenceofwhatisoccurringintheworldtoday,it'schange.Downsizing,reorganizing,andcuttingcosts,arenowthenormforsurvival.Noindustryisexempt.Eventhemostconservativeinstitutionsareundergoingsignificantchangejusttosurvive.
Changemanagementhasalwaysbeenanissueofdebateamongstscholars:howcanemployerscreatesuitableconditionsforasuccessfulchangeprocess?Andwhatcanemployeesdotogetthroughit?
Tipsfordealingwithchangeintheworkplace.

Makeyourselfawarethatchangehappens:ithappensinpersonallife,ithappensinyourprofessionallife.Youcannotliveinthepast,sodenyingthatchangecouldoccuronlymakesthingsmorecomplicatedforyou.
Stayalertintheworkplace:knowwhatishappeningaroundyou.Whenyoucomeacrosscluesthathintchangeisontheway,acknowledgethem!
Maintainopencommunicationchannels:Don'tlaybackandexpectthingstopassyoubysmoothly.Youneedtogetacquaintedwiththeoccurringchanges.Seekmoredetailsfromyourmanagementandpeerstoformanaccurateunderstandingofthematter.Betransparentandhonestaboutyourfears:dealingwiththeunknownisoftenresentedanddaunting.Makethepictureasclearasyoucan.
Assessyourself:Changeisatimewhenone'sconfidenceaboutone'sskillsandcapabilitiesgetsshaky.Recognizeyourstrengthsandwhereyoucouldbringthemintoplay.Atthesametime,stayawareofyourdevelopmentalareasandworkonimprovingthose.
Don'tbestiff:Itwillmakethechangeprocessmuchharderifyouarerigid.Beflexibleenoughtolookatthedifferentanglesofthechangeandseewhereyou
couldapplyyourexistingskillsandknowledge,andwhatnewsskillsyouneedtoacquire.
Stayoptimistic:Keepapositiveattitudeanddon'tletyourselfdrowninuncertainty.Involveyourselfinthenewprocess;locateyourselfproperlyinthenewscenario.Adjust!
Youcan'tgettothetopofEverestbyjumpingupthemountain.Yougettothemountaintopbytakingincrementalsteps.Stepbystep,yougettothegoal,saysRobinSharma,oneoftheworld'smost-sought-afterleadershipandpersonalsuccessexperts.
1.Enterprisescarryoutdownsizing,reorganizingandcuttingcostsinorderto回答A.cutdownonthenumberofworkers

B.reshuffletheorganizationC.survive
2.Noindustryisexemptmeans回答A.NoindustryisanexceptionB.Noindustryisanexample
C.Noteveryindustrycanbeexempted
3.ThefollowingquestionsareoftendiscussedamongscholarsEXCEPT回答A.HowcanbossescreatefavorableconditionsforchangeB.Howcanproductivitybeincreased
C.Whatcanworkersdotogetthroughchange
4.Howmanysuggestionsdoestheauthorputforward?回答A.4B.5C.6
5.Fromthepassage,weknowthatRobinSharmais回答A.anexpertonleadership,andpersonalsuccessB.agreatleader
C.someonewholikestoplaythegameofHideandSeek答案:1.C2.A3.B4.C5.A解析:
1.这句话的意思是:为了生存(survive,企业需要裁员,重组以及降低成本。所以选C
2.Exempt是“免除”的意思,整句意为“没有那个行业可以例外”,所以选择A3.这是一道细节题。根据原文中第二段,学者们经常讨论howcanemployerscreatesuitableconditionsforasuccessfulchangeprocess?Andwhatcanemployeesdotogetthroughit?。选项B与本句意思符合,故选B

4.原文中Tipsfordealingwithchangeintheworkplace给出了六个Tips即“建议”,所以选C
5.从原文最后一段可知RobinSharma是全球炙手可得的研究领导和成才的专家oneoftheworld'smost-sought-afterleadershipandpersonalsuccessexperts,所以选A
选择填空题(每题10分,共5题)
1,—Terriblysorrytointerrupt,butmayIuseyourdictionary?Yes,______________.
选择一项:A.ofcourseB.itdoesn’tmatterC.nohurry
,2,—TheAutoShowintheCityStadiumhasbeencanceled.Oh,no_________
选择一项:A.Whatapity!B.Itdoesn'tmatter!C.It'snotinterestingatall!,
,3Theireconomyisexport______.
选择一项:A.orientedB.orientating

C.orientation
4Whatcanweexpect____him?
选择一项:A.inB.fromC.on
5Afterdaysofinvestigation,thepolicewere____reality.
选择一项:A.lookingintoB.approachingC.finding
1,解析:本题考查交际用语。nohurry不必着急;itdoesn'tmatter没关系;ofcourse当然。所以答案是A
2,解析:本题考核交际用语和语境理解能力。根据“Oh,no”可知说话人对汽车展的取消感到很遗憾。A选项Whatapity意为“真可惜”;B选项Itdoesn'tmatter意为“没关系”;C选项It'snotinterestingatall意为“一点也没意思”。根据语境应用Whatapity.”作答,表示“很遗憾”,所以答案是A,3,译文:他们的经济是外向型的。
解析:“外向型经济”的英语表达是exportoriented,所以答案是A4,译文:我们可以指望从他那儿得到什么?
解析:expectsthfromsb,意为“指望从某人得到某物”。符合语境,所以答案是B5,译文:经过几天的调查,警察正在接近真相。
解析:lookinto意为“调查”;approach意为“接近”;find意为“发现”,但一般不与进行时态连用,所以答案是B

,
HowDoYouCreateaCultureofInnovation?
Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealways
courageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.
Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.
Definejobsaroundinnovation.Makeitajobprerequisite.Consider3Msmovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.
Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.
Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.
1.Whatisnecessaryincreatinginnovationculture?回答A.communicationB.courageC.immitation
2.Howdoes3Mcreateitsinnovationculture?回答
A.Putinnovationattheheartofstrategy,andpersistitineverymessage.

B.definejobsaroundinnovation.
C.Recognizeinnovationineverypartofthecompany.
3.ThewordprerequisiteinMakeitajobprerequisitemeans回答A.requiredasapriorconditionB.goingafterC.priortorequest
4.HowdoesGillettecreateitsinnovationculture?回答
A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.
C.Recognizeinnovationineverypartofthecompany.5.Theformationfromideatoinnovationneeds回答A.discussionandreviseB.failureandcourageC.supportandcooperation
答案:1.B2.B3.A4.C5.C解析:
1.这是一道细节题。本题询问“创造一种创新文化,最必要的因素是什么?”。此题信息对应文章第一段的第三句话Determinedinnovatorsarealwayscourageous…,所以选择B
2.这是一道主题句理解题。本题询问“3M公司是怎么建立它的创新文化的?”此题信息对应文章第三段里主题句的例子支撑,即“Definejobsaroundinnovation.”,所以选择B
3.这是一道词义判断题。本题询问“prerequisite”的含义,首先从构词法的角度来看,prerequisite中含有前缀pre-,表示“前”,根据三个选项的意思,排除B(goingafter

随后priortorequest表示“之前的请求”,放入句子Makeitajobprerequisite意思不正确,所以选择A
4.这是一道主题句理解题。本题询问“吉列公司是怎么建立它的创新文化的?”此题信息对应文章第四段里主题句的例子支撑,即“Recognizeinnovationineverypartofthecompany.”,所以选择C
5.这是一道关键词理解题。本题询问“从想法到创新的实现需要……”。此题信息对应文章的结尾部分,所以选择C
、阅读理解:根据文章内容,判断正误

WhoKilledNokia?

Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1thatNokiawastechnicallyinferiortoApple,2thatthecompanywascomplacentand3thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.
Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffeardueto
temperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.
Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.

Topmanagersthusmademiddlemanagersafraidof
disappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.
Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.
Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddle
managerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.”
Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.
操作提示:正确选T,错误选F
1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.回答


2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.回答


3.Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.回答



4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.回答


5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.回答

反馈
答案:1.F2.F3.T4.F5.T解析:
1.这是一道细节题。一般对于细节题,我们需要查找信息所对应的句子或者句群。此题信息对应文章第二段的第二句话,即智能手机大战失败的原因是公司内部散发着的恐惧,所以选F
2.这是一道细节题。此题信息对应文章第三段的最后一句话,即“frightenedmiddlemanagerswerescaredoftellingthetruth”,所以选F
3.这是一道归纳总结题。此题对应文章第四、五、六段的内容,文章中提到高层名声糟糕,大声吼叫下属;中层保持沉默或提供虚假信息,所以选T
4.这是一道细节题。文章第七段已经告知读者“Thisledmiddlemanagerstooverpromiseandunderdeliver.”,所以选F5.这是一道细节题。文章最后一段的最后一句话已经告知读者高层应该建立良好的沟通方式,所以选T阅读理解

阅读下面的文章,根据文章内容,完成相应的选择题。(每题10分)
HumanResourcesManagement

HumanResourcesManagement(HRMistheprocessof
managingpeopleandtheirrelationshipsinanorganization.Thesetwoprocessesareimportantinthesuccessandgrowthofabusiness.
Inmanagingpeople,staffingisthemostimportantcomponentofHRM.Itneedstomakeguidelinesandproceduresforhiringandplacement.Staffingalsoinvolvesthemanagementofemployeesonmatterslikemonitoringofholidays,absences,healthandsafety,disciplinaryaction,anddismissal.
AnotherimportantelementofHRMinmanagingpeopleiskeepingtheemployeesinthecompany.Thetrainingofemployeestoenablethemtoimprovetheircareerdevelopmentisveryimportant.GoodHRMpoliciesensurethatthereareclear
regulationswhichshowthepaylevelsforthedifferentpositionsinanorganization.Itisimportantforthestafftoknowthecareerpath,pay,trainingandotheropportunitiesthatareavailabletothem.Performancemanagementisanotherimportantcomponentof
HRM.Thereasonforthisisthatmanyemployersuseittoevaluatecareerimprovementandtodeterminepayincreases.
ThesecondaryroleofHRMisthemanagementofthe
relationshipsamongpeopleinanorganization.Thisincludesstaffwithindepartmentsaswellasacrossthewholeorganization.Therelationshipbetweenstaffandmanagementisanimportantfactorinthesuccessofanorganization.Itdecideshowfastanorganizationwillrealizetheirgoals.
ThefocusofHRMisthepeoplewithinanorganization.
Regularplanning,monitoringandevaluationareimportantforthesuccessofHRM.Successfulmanagementensuresthatall
employeesknowtheirrole,careerdevelopmentandalsofeelpartofanorganization.

操作提示:通过题干后的下拉框选择题目的正确答案。
1.____________is/areimportantinthesuccessofabusiness.


A.Teamworkspiritandhighsalary
B.TheprocessofmanagingpeopleandtheirrelationshipsC.Talentsandtheirgoals
2.ThemostimportantcomponentofHRMis____________.回答


A.staffingB.planningC.monitoring
3.Accordingtothepassage,itisimportantfortheemployeestoknowthecareerpath,pay,trainingandotheropportunitiesthrough____________.回答
A.noticesB.policiesC.advertisements
4.Wecanuse____________toevaluatecareerimprovementandtodeterminepayincreases.回答
A.staffingB.HRMpolicies
C.performancemanagement


5.____________isNOTmentionedinthetextaboutthesuccessofHRM.回答


A.RegularplanningandmonitoringB.EvaluationC.Training反馈解析:
1.这是一道主题句理解题。第一段主题句HumanResource
Management(HRMistheprocessofmanagingpeopleandtheirrelationshipsinanorganization.所以选择B
2.这是一道细节题。第2段主题句staffingisthemostimportantcomponentofHRM.所以选择A
3.这是一道理解题。本题关键词“careerpath,pay,training”等,定位至第3GoodHRMpoliciesensurethatthereareclear
regulationswhichshowthepaylevelsforthedifferentpositionsinanorganization.Itisimportantforthestafftoknowthecareerpath,pay,trainingandotheropportunitiesthatareavailabletothem.以选择B
4.这是一道细节题。本题关键词“careerimprovement”等,定位至第3PerformancemanagementisanotherimportantcomponentofHRM.Thereasonforthisisthatmanyemployersuseittoevaluatecareerimprovementandtodeterminepayincreases.所以选择C5.这是一道推断题。关于本文提到HRM成功的因素,training是没有提到的。所以选择C
阅读理解:根据文章内容,判断正误(共50分)。

HabitsofHighlyEffectiveCommunicators

It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.How

canyougalvanize,inspireorguideothersifyoudon't
communicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:
1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadershipyourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.
2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfor
technicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.
3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;
concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.
4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronicallyseethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.
5.Listenwithyoureyesaswellasyourears.Effective
communicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示:正确选T,错误选F
1.Communicationandleadershipdon'talwaysgohandinhand.



2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.回答
3.Usingtechnicaljargonmakesaleaderconvincing.回答
4.Communicatingsincerelyisalwaysthebest.回答


5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.回答反馈
答案:1.F2.F3.F4.T5.T解析:
1.这是一道理解题。此题信息对应文章第一段的前三句,关于沟通与领导力的关系阐述,读懂文章后可做出判断,即本题观点与文章不一致,所以选F
2.这是一道推断题。首先要认真阅读文章第二段中所描述的说与做的分歧的具体含义是什么,特别是最后一句“Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture”,可见题目中的说与做的分歧与文章中的并不一致,所以选F3.这是一道细节题。此题信息对应文章第三段中关于如何化繁为简的阐述,读懂段落大意后即可做出判断,及题目观点与文章观点不一致,所以选F




4.这是一道推断题。这道题根据常理即可判断是正确的,同时也可在文章中找到对应的观点,即第四段中的“Peoplewantreal,peoplerespectreal,peoplefollowreal”,所以选T
5.这是一道推断题。这道题根据常理即可判断是正确的,同时也可在文章中找到对应的观点,即最后一段中的“Listenwithyoureyesaswellasyourears”,所以选T词汇释义:
1
galvanize使震惊或激动;给镀锌(encourageeg.Howcanwegalvanizethestudentsintostudyinghard?如何激励学生们努力学习2,bedrockn.基岩;基本原理;基本原则
eg,Honestyisthebedrockofagoodrelationship.诚实是良好关系的基础。
3,congruentadj.一致的;符合的;和谐的;全等的;叠合的
eg.Therulesmaynotbecongruentwiththerequirementsofthelaw.这些规定可能并不符合法律要求。4,alignwith对准;对齐;结合
eg.Newspapersusuallyalignthemselveswithcertainpoliticalparties.报纸通常与某些政党站在一边。5,distillv.蒸馏;提纯;用蒸馏法制作;去除;汲取的精华;抓住的重点;散发6,fixate
使痴迷;使依恋;使固着于;注视;看着;把目光集中在;痴迷;依恋;;(弗洛伊德理论用语使(

阅读理解:根据文章内容,完成选择题(共50分)。

CommunicationFailure

Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirming
receptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.

Ineffectivecommunicationcanbedisastrous.Thereisa
famousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohis
CommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.
Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.
Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.
•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften,theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsin
demand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.
Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.
•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticular
individualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示:通过题目后的下拉选项框选择正确答案。1.Confirmingreceptionofthesentmessagesmeans回答
C


.
A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstood
C.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?回答
A


A.Conceiving.B.Sending.C.Receiving.
3.WhatisChinesewhispers?回答
B


A.WhowhispersinChinese.
B.Agametopassmessagearoundinawhisper.
C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhen回答
A

.
A.therightinformationgoestotherightplaceB.acompanygathersfalseinformation
C.thecorrectinformationisnotreceivedbytherightdepartmentorperson
5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?回答
C


A.Decreasingcreativityacrossdepartments.

B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.反馈
答案:1.C2.A3.B4.A5.C解析:
1.这是一道理解题。本题询问对已发送信息进行接受确认指的
……”。此题信息对应文章第一段,需要读懂段落大意,同时结合常理做出选择,即被对的接收者正确理解,所以选择C
2.这是一道理解题。本题询问在那个著名的英国军队指挥官故事中,沟通链上的哪个环节可能没有出错。此题信息对应文章第二段,需要读懂段落大意,同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节,可大致判断息的拟定环节没有出现错误,所以选择A
3.这是一道理解题。本题询问什么是传话游戏,对已经做过这个游戏的人来说凭经验就可以做出选择,对于不熟悉该游戏的人,需要完整阅读文章第三段即可做出判断,即选项B为正确解释。4.这是一道细节题。本题询问分配错误在什么情况下不会发生,需仔细阅读文章第五段关于分配错误如何产生的说明,特别是第二句关于此类错误的详细定义,然后推断出在什么情况下可以避免发生此类错误,正确选项为A
5.这是一道理解题。本题询问根据短文判断下列哪个事例不属于人为错误,需仔细阅读文章最后一段关于人为错误如何产生的说明,理解后即可将增长的客户投诉排除在人为错误之外,因此正确选项为C

阅读理解:根据文章内容,判断正误(共50分)。
TipsforTeamBuilding
Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.
I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivitiesinfactIleadthembuttheyhaveto

formpartofamuchlargerteamworkeffort.Youwillnotbuild
teamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.
•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinethework
processestheymutuallyowntheproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.
•Buildfunandsharedoccasionsintotheorganization's
agendaholdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.
•Useicebreakersandteamworkexercisesatmeetingsthesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.
•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.
Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossibletogether.操作提示:正确选T,错误选F
1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.回答


2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.回答


3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.回答


4.Icebreakingmotivatesteammemberscompetewitheachother.回答


5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.回答反馈
答案:1.T2.F3.F4.F5.T解析:
1.这是一道细节题。本题询问传统团队建设活动是如何进行的。文章第一段指出Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuilding
inthisway…所以传统的团队建设就是玩游戏一类的活动,所以选T2.这是一道主旨题。根据文章内容作者认为玩游戏的作用不大,组织团队去解决工作中的实际问题,促进工作进程才是好办法,所以F
3.这是一道词义辨析。此题对应文章第一段的内容,retreat的原意是撤退,结合上下文的意思是休息寓所,所以选F


4.这是一道细节题。文章第六段指出Useicebreakersand
teamworkexercisesatmeetingsthesehelpteammembersgettoknoweachother,sharedetailsabouteachother'slives,andhavealaughtogether,所以破冰活动的功能是让团员相互认识了解,增进感情,并不是激励他们相互竞争,所以选F
5.这是一道理解题。文章第八段的ateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossibletogether的意思就是好的团队文化能让个体聚在一起做出更多努力,与题目意思一致,所以选T


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