1．I’ll take a look at the hotel’s booking situation． 我来查看一下本店房间的预订情况。 2．I’m glad that we’ll be able to accept your extension re－quest． 很高兴我们有办法接受您延长住宿的要求。 3． But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不过，恐怕最后两天我们得请您搬到别的房间去。 4． We have already let your room to another gentleman． 我们已经把您住的房间租给了另外一位先生。 5． That’s no problem at all． 没问题。 6．And here is your key，Mr．Bradley．Your room number is 1420． 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 7．It is on the 14th floor and the daily rate is＄90． 房间在14层，每天的房费是90美元。 8． Please make sure that you have it with you all the time． 请务必随时带着它。 9． My business negotiation has progressed much more slowly than I had expected． 我的业务谈判进行得比我原先预料的慢了许多。 10． I wonder if it is possible for me to extend my stay at this hotel for two days． 我想知道是否可以让我在这儿多呆两天。 11．Yes， we do have a reservation for you． 对了，我们这儿是有您预订的房间。 12．Would you please fill out this form while I prepare your key card for you？ 请您把这份表填好，我同时就给您开出入证，好吗？ 13．What should I fill in under ROOM NUMBER？ “房间号码”这一栏我该怎么填呢？ 14．I’ll put in the room number for you later on． 过会儿我来给您填上房间号码。 15．You forgot to put in the date of your departure． 您忘了填写离店日期了。
Dialogue A (酒店对话英语大全之一)A： Good morning，sir．Can I help you？ B：Good morning! I have a reservation for a single room with a bath here．
A： May I have your name，sir， please？ B：Bradley，John Bradley．
A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？ B：Yes．Can I borrow your pen for a minute，please？
A：Sure．Here you are． B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I’ll put in the room number for you later on． B：（After he has completed the form） Here you are．I think I’ve filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？ B：October 24．
A：Now everything’s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk． B： OK．I’ll take good care of it．
A： And now if you are ready，Mr．Bradley， I’ll call the bell-boy and he’ll take you to your room． B： Yes， I’m ready．Thank you．
A：I hope you enjoy your stay with us． B：I’ll try．
Dialogue B(酒店对话英语大全之二)A：Good morning！Can I help you？ B：Good morning！ I’m Mr．Doug lass in room 1208． My business negotiation has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days．
A： I’ll take a look at the hotel’s booking situation． Yes， sir，I’m glad that we’ll be able to accept your extension re－quest．But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights．You see，we have already let your room to another gentle-man．Is that acceptable to you？
B： Yes， that’s no problem at all．
A： Let me see… room 1111 Will be vacant． How about room1111？ B：That is fine．
A：When would you like to move tomorrow？ B： I don’t know．
A：The new occupant will be checking in a little after twelve． B： That means I have to move out before 12． Let me see． I’ll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon． So I’m going to have to do it before I go to the negotiation．Well，I think I will move at 9o’clock．
A： Good．I will send a bellboy to your room and help youwith your luggage at 9 o’clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it． B：I will．Thank you very much．
A：Goodbye． B：Goodbye．
Words and Expressionsnationality n．国籍／forward v．．发送，寄发for warding address 转投地址／passport n．护照place of issue 发照地点／signature n．签名departure n．离开／regulation n．规章，规定，条例negotiation n．谈判；磋商／extension n．延长日期
Daily Service 日常服务
酒店日常英语对话（一）
-(Knocking at the door.)-(敲门。)
-May I come in?-我可以进来吗?
-Come in,please.-请进。
-Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。
酒店日常英语对话（二）
-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
-All right.Come in,please.-好的，请进来。
-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。
酒店日常英语对话（三）
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。
酒店日常英语对话（四）
-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。
-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。
酒店日常英语对话（五）
-I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
-Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
酒店日常英语对话（六）
-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。
-What is there in the wallet?-皮夹子里有些什么?
-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。
-Look,is this wallet yours?-看，这只皮夹子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。
酒店日常英语对话（七）
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。
-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
-Please bring some chairs for me.-请拿几把椅子来。
-Please get me some soap.-卫生间的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。
-Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。
-I need another pillow.-我需要加一只枕头。
酒店日常英语对话（八）
-All right,I'll get it for you right away.-好的，我就去拿。
-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。
-Excuse me.-对不起。
-I am sorry.-很抱歉。
-I beg your pardon.-请你原谅。
-Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。
-I'm sorry I was so careless.-很抱歉我太粗心了。
接待宾客英语对话句型1. 四种基本句型正式的英语，疑问句只有下列四种句型：May I ~ ? 我可以 ~ 吗？ Could you ~ ? 您可以 ~ 吗？Would you ~ ? 您愿意 ~ 吗？ Shall I ~ ? 我可以 ~ 吗？
这四种句型被广泛地应用在业务应对上。用法如下：(1)、自己想做某些事情时，用May I ~ ? 想问不知道该不该问的问题时，用May I know?May I have your name, please? 请问贵姓？May I have your check out time, please?请问您什么时候结帐退宿？May I see your passport, please? 我可以看一下您的护照吗？（2）、有求于客人时，用Could you ~ ?Could you fill out the form, please? 请填写这张表格好吗？Could you write that down, please? 请写下来好吗？Could you hold the line, please? 请不要挂断电话好吗？以上这类情况如果用Would you ~ ? 来问，就变成上级对下级说话的口气，带有质问对方的意思，不适合酒店服务人员使用，所以应特别留意。
Would you like tea or coffee? 您要茶还是咖啡？Would you like to take a taxi? 您需要出租车吗？Would you mind ~ ing? 您介意 ~ 吗？下列为“疑问词 + Would you ~ ?”的句型，只能用于询问客人的希望。When would you like to visit the Jade Buddha Temple?您什么时候参观玉佛寺？Where would you like to have lunch? 您想去哪里吃午餐？What time would you like to eat? 您想要什么时候用餐？Who would you like to contact? 您想和谁联系？Why would you like to visit Hong Kong? 您为什么想去香港？Which kind of room would you prefer? 您喜欢哪一种房型？Which museum would you like to visit? 您想去参观哪一间博物馆？How would you like to settle your bill?
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