ROOM RESERVATIONS
A：Advance Reservations．Can I help you？
B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A： Yes， we do have a single room available for those dates．
B： What is the rate， please？
A： The current rate is 500RMB per night．
B： What services come with that？
A： For 500RMB you’ll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday．
B： That sounds not bad at all．Ill take it．
A：Very good． Could you tell me your name， sir， please？
B： Yes， it is Moore．
A： How do you spell it， please？
B： Its M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？
B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A： Excuse me， sir， but could you speak a little more slowly，please？
B：Sure，no problem．Its 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．
B： Thats right．
A： What about your telephone number？
B：123456789． By the way， Id like a quiet room away from the street if that is possible．
A：A quiet room away from the street is preferred．O．K．．Well mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．
Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?
B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir?
B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need?
B ：what’s the price for standard double room？
A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？
A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.
B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days.
A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。
A：wait a moment ，please。
Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you.
A：you’re welcome。Good luck
Individual clients check in(散客入住)
G=客人 R:=接待员
R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。
R：Certainly, Madam. May I have you name, please?
好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan
我叫克莉丝汀•诺兰
R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today.
是的，预定了。从今晚开始。
R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的
R：Print out the registration form? 打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）
R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?
好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码
R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额） R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm
这是给你刷的￥1500的预授权，请您在POS单上签字确认. R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）
R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。 G：OK. 好的。
R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
您的房间号码是1018，这是您的房卡。行李生将为您提行李并为您带路。 G：OK. 好的。
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