Preprint – cite as:Pomerantz, J. (2003). Integrating Digital Reference Service into the Digital Library Environment. In R. D. Lankes, S. Nicholson & A. Goodrum (Eds.), The Digital Reference Research Agenda (pp. 23-47). Chicago: Association of College and Research Libraries.Integrating Digital Reference Serviceinto the Digital Library EnvironmentJeffrey PomerantzSchool of Information StudiesSyracuse University
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