V: valet L: Luna M: manager R:receptionist
Scene One
R: Good afternoon, welcome to Hotel Inn, how can I be service you, madam?
L: I’d like to register a room, please.
R: All right. Have you ever made a reservation?
L: Yes I have.
R: Excellent! May I have your full name, please?
L: Of course! Luna Luo.
R: Wait a moment, oh …yes! Madam, please show me you ID card.
L: Here you are.
R: ok, thanks. How long do you intend to stay in Tokyo?
L: For about seven days.
R: what kind of room do you require? A double room with double beds? A double room with twin beds? Or a single room?
L: I’d like a single room with a bath, and what’s the rate, please?
R: the current rate is 10 000 yen per night.
L: that’s a little high. I’m told your hotel is offering a discount, now.
R: yes, we were, but the offer ended yesterday. I’m sorry.
L: oh, I see. What services come with that?
R: For 10 000 yen you’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every morning.
L: That sounds not bad at all. I’ll take it. By the way, I’d like a quiet room away form the street if that’s possible.
R: No problem. A quite room away form the street is preferred. Excuse me, madam, what about your breakfast? Will you be happy to have a proper Japanese breakfast in your room or have it at the breakfast buffet?
L: I think I’ll have my breakfast at the breakfast buffet.
R: That’ll be fine. Well, it’s all right, Luna. Could you sign your name here, please?
L: Sure.
R: Thanks. Your room number is 202. Here’s your key. The room bellman will show you to your room. I hope you’ll enjoy your stay. The check-out time is 2 P.M of seventh day later.
L: thank you.
R: My pleasure. Good luck!
Scene Two
V: Good morning, laundry department. Can I help you?
L: Yes, I want to have my dress dry-cleaned and ironed. And I want it sent back before 6 P.M, because I want to attend a party this evening.
V: I’m sorry, madam. If you have any laundry, please fill in the form in his room and just leave the clothes in the laundry bag behind the bathroom door. The laundryman will be there to collect it at 2 P.M every afternoon.
L: Oh, That’s too complicated; can I just send my clothes here?
V: I’m sorry you can’t. That’s the regulation here.
L: Oh, no!!! I wish to make a complaint. I’d like to see the manager, please.
V: Ok.
M: I’m the manager here. What can I do for you madam?
L: I want to have my dress laundry and send it back before 6 P.M this evening, but your valet says I have to fill a form and put it into the bag to wait for the laundry man to collect it. It’s difficult for me! I can’t understand the form. It’s written in Japanese!
M: Ok, I see. I’m sorry to hear about that. It’s the rule of our hotel, but I can help you to fill in it. Is it ok?
L: Yes! It’s very kind of you! (Filling in the form in room 202).
M: Please tell me or you can notify in the list whether you need your dress ironed, washed, dry, cleaned or mended.
L: I’d like my dress dry-cleaned and ironed, what if there is any laundry damage?
M: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.
L: That sounds quite reasonable. I hope there’s no damage at all.
M: Of course, it will be not.
L: When can I have my laundry back?
M: We’ll deliver it before 5 P.M, I guess! Don’t worry madam; the laundry department has wide experience in their work.
L: Excuse me. My money is not enough. I want to exchange some RMB for yen.
M: Oh, you’re from China. So I suggest you can exchange your money in the Bank of China. Do you have a map?
L: Yeah, here you are.
M: Ok, let’s see it. Keep going straight for two blocks, and then turn right. You can see the Bank of China on your right.
L: All right! Thank you for your help.
M: You’re welcome. Is this your first time to come to Tokyo?
L: Yes.
M: Which course do you take?
L: I’ll take the course that stop at Hakone.
M: Oh, I see. But every April, the Japanese celebrate Cherry Blossom Festival. The ground is covered by a carpet of pink and white petals when the sakura falls.
L: It must be beautiful scenery, so I won’t miss it. Thank you for your advice!
M: My pleasure. Have a great time in Tokyo.
Scene Three
(In the Bank of china)
B: Hello, what can I do for you?
L: I want to change some RMB into yen, and, I want to know what the exchange rate is today?
B: The real exchange rate between RMB and yens is about 1 to 12.67. So, what’s the amount you’d like to change?
L: Let me think. I want to exchange 10000 RMB, for the time.
B: No problem. If that’s not enough, you can use the credit card.
L: ok, I see.
B: Please fill in this exchange memo in duplicate, your name and the amount you want to change.
······.
L: Here are the notes and memo.
B: Will you please show me your passport?
L: Yes, here it is.
B: Will you please sign your name on this memo?
L: Sure. Is that all?
B: Yes, madam. Here, your 10000 RMB is change into 126700 yen, and your notes, also your passport. Please take care of the exchange memo. You may need it for converting your unspent Japanese yen back into RMB yuan.
L: Ok, thank you very much.
B: You’re welcome.
Conclusion
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