职场英语口语考试话题

职场英语口语考试话题

话题1Meeting

Do you enjoy meeting? Why/Why not? What do you think are the characteristics of a good meeting?

What things do you have to think about when planning a meeting?

To be honest, I hate meeting because it always takes me a long time. In addition, sometimes we tend to digress. As a result, some members are absent-minded and the efficiency is low. Sometimes it occurs at noon and then I feel tired and want to fall asleep.

I think a good meeting iseffective,clear and concise.Meanwhile, it can make a good atmosphere for members. Only in a suitable workplace can we get down to our meeting.

So when planning a meeting, we shouldthink about a lot, for example the place and the time of the meeting and so on. A good meeting should do these things.

1、 Choose a quiet and comfortable place.

2、 Start with the definition and tell the problems which should be solved during the meeting

3、 Clarify the key points and Stress the focus in order to remind people

4、 Keep discussion on topic so that not digress

5、 Control time

6、 If the meeting is long, it is better to have a break and provide coffee or snacks for members to refreshthem.

7、 Finally, remember to summarize the content of the meeting and organizefurther action.

话题2Time management

Why is it important to organize your time?If you have a lot of important things to do, how do you decide what to do first?How do you organize your time?

As a proverb goes, the bad news is time flies but the good news is you’re the pilot.A waste of time equals to a waste of money. Only if I organize my time well can I make best use of my time and complete more things.

Identify the task you have to carry out and list the deadline of every task .Then you can decide which one is the most urgent. Do the most important and the most urgent task.

Firstly, I usuallylist all the tasks that I should complete.

Then Iprioritize my work by the four ways:

Identify the task I have to carry out; decide if the task or activity is important; set a deadline for the task; determine how long the task will take.

Finally, according to the plan I made,I will do the easy things at odd moment, for example during the class break or the period of waiting in line and do the time-consuming thing in a long time.

话题3 Find the problem

Do you sometimes have problems at school/work? What type of problems? What do you do to solve them? How do you decide what to do? Do you ask for advice when you have a problem? Why? Why not? Whom do you talk to about those problems? Why?

Yes, I have many problems at school. Sometimes I feel confused as well as upset and even lose my heart when I suffer a setback on my study or don’t get well with someone. I can well remember thatI try my best to prepare a speech competition but still be out in the end.On that day, I don’t want to say anything to anybody, just want to hide in a corner and cryalone. After that, I tend to go back to my room and sleep for a long time. WhenI wake, I will feel better and cheer up myself to reflect the drawback and adjust myself to solve them.Once, every time I met difficulties, I would ask for help from my parents. But now, I think I have grown up and I should learn to confront with the problems on my own. Surely, those Ican’t work out, I still seek help from my family because they are my forever harbor.

Steps to problem solving: Identify the problem; find possible causes of the problem; set goal/objective

Decide on an action plan to meet the goals/objectives.

话题4working or continuing with your education after graduation

I think all of these views are reasonable because different people have different consideration.

Just on a personal level, each choice has its rationality. Nobody can comment on whether it’s true or false. If you want to continue your education first, you can also find some practice opportunities.

If you want to work first, you can accumulate experience and find what you really want to improve.

If you just want to work, it’s ok.What we can do is to analyze our situation and follow our heart. Also we should remember there is no regret medicine in the world.

话题5Ideal job

 I think to be a teacher is very interesting for me. I like to play with children and stay with them because of their innocence and purity, what's more, children's enthusiasm affect me and make me happy.

At home, I always help my brother with study.

I admire this job. To be a teacher is a holy job. Teachers spend their whole life on spreading their knowledge and morality to students. Teachers waste their youth to make contribution to our nation. Teachers cultivate some great person who make beneficial to the society. 

Third, I think my character is suitable to be a teacher.I am outgoing and patient and I have a strong responsibility. I like to communicate with others about books or something else.

So I will word hard to realize my dream and equip myself solid knowledge.

话题6On the phone(结合笔记)

Nowadays, everyone has a phone and need to communicate with others by phone so it is necessary to pay attention to the telephone etiquette.

So how can we to make a polite and appropriate call?

1. Standard Making Calls (At first)笔记一至四

Greeting

Identify yourself

Tell the person why you call or whom you call for

2. The person you want is not around（if the wanted person is……）

If you are the called party, you can ask the caller to hold the line见六七

If you the caller ,you can见八Tell the person answering the call politely your name and phone number and ask to pass the message or tell the one you call for that you would call back later.

3. Wrong number见十

Never hang up without a word.

Apologize for the mistake.

4. Appropriate time

The most appropriate time is the working time.

Not at mealtimes, not at midnight, not on lunch break.......

5. Brief content见九和十一

Control what you express.

No more than three.

话题7At the meeting

At a meeting you should pay attention a lot. I think there are 4 basic manners listeners should have.

Don’t be late.Wear appropriate clothing.Switch off your mobile phone and don’t make any noise during the meeting. It’s better to take some notes during the meeting.

For speakers,before the meeting, please get well-prepared. Before the speech, it’s better to make a brief self-introduction to let others know more about you, which can do some help to the audience to understand your ideas. During your speech, presenting your opinions clearly is essential.

Another, there are some appropriate expressions we can use during the meeting.

话题8post-90s generation VS post-80s generation in the workplace

They are a bit differentbetween the post 90s generation and post 80sgeneration in the workplace.

In terms of thepreferences of job,the post 90s generation prefer starting their business and take challenges but the 80sgeneration tend to work stably and they are afraid of changes.

what’s more, 90s prefer to be a white-collar and want to get a job with high reputation and recognition in society but the 80s maybe don’t mind as long as the salary is high.

Thus, He wants to do some intellectual work rather than some physical work.

Besides, compared to 80s, 90s have their own personality so they generally can’t stand criticism from their superiors. However, 80s are more devoted and bear a lot in work.

Some 90s young guys are more careless and impatient. What’s worse, they can’t receive the advice from others. That makes boss mad.

However, 90s behave better in some aspect: they are more creative and energeticwhichgreatly promote the development of society.They bring a new blood for society. They work harder to quest high quality of live which also benefit our nation. This is so-called “china dream” that is closely link with the realization of personal dream.

In a word, it is the technology and development of society lead to such differences between …

1.90后比较有个性，可能忍受不了上级的批评，而80后更踏实诚恳

2.90后做事比较急躁，而80后更细心和耐心

3.90后更具有防抗精神创新点，不喜欢循规蹈矩，不喜欢被剥削

4.90后普遍接受新事物，但80后比较排斥新事物

总之90后既是浮躁的一代也是活跃的一代。这是由于网络与社会文化所造成的。

The change of the whole society；The development of internet , science and technology；

话题9coping with anxiety in the workplace

While some workplace stress is normal, excessive stress can interfere with your productivity and performance, impact your physical and emotional health, and affect your relationships and home life.

You can’t control everything in your work environment, but that doesn’t mean you’repowerless—even when you’re stuck in a difficult situation. Whatever your ambitions or work demands, there are steps you can take to protect yourself from the damaging effects of stress, improve your job satisfaction, and bolster your well-being in and out of the workplace.

Common causes of workplace stress

∙ Fear of being laid off

∙ More overtime due to staff cutbacks

∙ Pressure to perform to meet rising expectations but with no increase in job satisfaction

∙ Pressure to work at optimum levels—all the time!

∙ Lack of control over how you do your work

Tip 1: Beat workplace stress by reaching out

Sometimes the best stress-reducer is simply sharing your stress with someone close to you.

Turn to co-workers for support. Lean on your friends and family members. Build new satisfying friendships.

Tip 2: Support your health with exercise and nutrition

Make time for regular exercise. Drink alcohol in moderation. Alcohol temporarily reduces worry, but too much can cause anxiety as it wears off.

Tip 3: Prioritize and organize

Create a balanced schedule and manage your time

Tip 4:Break bad habits that contribute to workplace stress

Resist perfectionism. When you set unrealistic goals for yourself, you’re setting yourself up to fall short.Don’t try to control the uncontrollable.Look for humor in the situation.(adopt a positive attitude)

话题10 custom service

In brief, custom service means that producer and server should be customer-oriented. As an old saying goes, the custom is king. Only if they win the heart of customers, can a company or store acquire success.

So how to do, actually, the word service imply us.According to the spelling, we can give a concrete and brand-new meaning to the word.

S-smile for everyone; E-excellence in everything you do; R-reaching out to every customer with hospitality; V-viewing every customer as special; I-inviting your customer to return; C-creating a warm atmosphere; E-eye contact that shows we care.

Take me for instant,once…(叙述自己的小故事，淘宝换货经历，质量、客服)

是什么：以顾客为导向

为什么需要以顾客为导向：顾客是上帝，得到顾客的认可是企业获得高信誉和成功的必不可少条件，是销量的保证。

怎么做到：service这个单词是最好的诠释（笔记）

时间不够就叙述自己的小故事，淘宝换货经历，质量、客服customer service staff.

话题11 how to survive an office job

A new employee needs to be willing to accept challenges and extra responsibilities. Giving credit to others will make you look cooperative.

Don’t pass the buck; learn to undertake your responsibility.Normally, a new employee makes mistake s but if you refuse to admit your fault and even pass the puck to others,your college and boss will think poorly of you.

Learn to admire others and willing to learn from others.Keep modesty.

Work hard. Every boss likesdiligentemployee. Maybe, three years later, you will get a promotion and a higher position.

Giving credit to others will make you look cooperative.Communicate with your colleagues and help each other so that make a harmonywork atmosphere.

Smile as much as possible, let others think you kind

Do more exercise and keep relaxed. you will be in good temper and efficient during work.

不要推卸责任;善于发现公司和他人的闪光点;勤奋工作

新人的举手投足间都可能是引人注目的，如果你有求上进的工作态度会让你在职场加分，不要在老板面前做样子，这样于事无补，放眼望去，谁在认真工作，谁在敷衍工作是一目了然的，你的装模作样只会让老板对你的好印象大打折扣。

经常给自己充电

正所谓学无止境，在完成工作的前提下，新人可以适当的给自己充充电，经常提高自己的文化素养来培养自己的工作能力，这样也不会有书到用时方恨少的感觉了。老板看中新人通常是因为他们拥有积极创新的态度和推陈出新的想法，所以老板们会更看重新人的学习能力和学习精神。

让自己成为“关系户”

一个好的关系网有利于你的完成工作的顺利度，举个例子来说，对于这个case你遇到了瓶颈，这时候寻求同事的帮助会使你豁然开朗！与同事之间相处的融洽，可以制造一个良好的工作氛围，要学会包容和理解，只有这样你和同事之间的摩擦才会减少，合作也会更加愉快。

适当解压

对于刚刚接触新工作的你，往往会有点急于求成，过度的压力会影响你的工作效率，心急吃不了热豆腐，一步一步踏踏实实的往前走才能创造一个美好的未来，所以在闲暇时间，不要一脑门子想着工作的事了，放松自己让自己释放压力，要懂得劳逸结合。

话题12 double 11 festival in china

定义:single days(With four characters of “1”, this date was named as Bachelor’s Day.)+Online Shopping Festival (thanks to 马云,it supplies a lot of sale on Tmall, which makes this day become a crazy shopping festival in china, especially for netizens. )

影响+现象

The positive impacts:

Change the business form of China: Make it become a culture, stimulating more people to shop online

Stimulate domestic demand(内需) as well as promote economic growth: The commodity turnover in double eleven is tremendous.（巨大的）

Offer lower commodity prices : grab a bargain买到便宜货

Stimulate the development of related industries （行业）:E-commerce actually drives the development of Logistics and warehousing. Thus, it provides a huge number of jobs. Now, the word of parcel courier is always on our tongues, isn’t it?

The negative impacts:

Many sellers play tricks on customers. Replace superior quality products with shoddy（劣质的）ones. Discounted prices sometimes are even higher.

Low usage of products: People don’t think carefully before placing an order.

A great test of logistics system: For customers, it takes longer to receive their goods.

Many goods sold in that day weren’t of high quality.

People who have overspent during double eleven have to tighten（绷紧） their belts in the next few weeks.

合理消费 keep cool and irrational

物流发展Double 11 Festival puts pressure on delivery companies

实体与网购

Don’t mention it. I have been as poor as a church mouse. Money is so tight now.

Wow, you are the so-called Hands-chopping people. Hahaha~ I really envy you a little. Unlike me, poverty limits my desire and imagination.

You can’t imagine how crazy a shopaholic is. On that day, there were so many people stayed up late to wait flash sale. Within a few seconds, the specials were quickly snapped up.

Amazing, it sounds as if I am a stranger out of place because I have bought nothing that day.Ai(唉),I wish I were you. Confronted with so many red envelopes and discount in taobao、tianmao, I can’t resist the temptation. I always tell myself to save money but money burns a hole in my pocket. I can’t stop myself from adding my cart.

At first, I was very satisfied with myself for grabbing lots of bargains. However, my shoes are unfit and some of clothes are of poor quality. Ultimately, I have to replace, return and refund. By the way, the logistics is so slow that I want to give a negative comment.

A: It sounds that shopping online sometimes can be a trouble. Compared with online shop, I prefer Physical shop where I can touch and feel in person.

Exactly, it shares pros and cons. E-commerce actually drives the development of Logistics and warehousing. Thus, it provides a huge number of jobs. Now, the word of parcel courier is always on our tongues, isn’t it?

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