20091015社会救助工作人员问卷

“中国城乡困难家庭社会政策支持系统建设”项目

社会救助工作人员的调查问卷

1. 问卷编码: ____________________

2. 通信地址：邮编_______________

________省(市) __________市________县（市、区）_________ 街道(乡镇)_________ （门牌号码），

3. 电话号码(包括区号)：_____________________________

致问卷填写者：

尊敬的社会救助工作人员：

您好！

为全面了解我国城乡社会救助制度的实施现状、反映工作人员对政府救助工作的看法和意见，分析评估政府救助政策，我们于2009年6月，在全国范围内进行一次关于城乡社会救助工作目前状况的问卷调查。

请您依据自己的实际情况，客观、真实地描述您目前的工作。您的情况和意见将为我们完善工作机制，建立更有效的城乡贫困家庭社会政策支持系统提供依据。调查中涉及的您的个人资料，我们将严格保密，您不必有任何顾虑。 希望您能协助我们完成这次访问，谢谢您的合作！

民政部政策研究中心

2009年9月

【填写说明】

1、请您在答案的题号上画“√”；

2、需要填写数字或其他的题目，请您在规定的地方如实填写。

3、未注明可多选的，都为单选题

A部分 基本资料

1、应答者单位的层级

区（县）级················································1

街道（乡镇）级············································2

社区（村）级··············································3

2、应答者职位:

街道（乡镇）以上单位负责人··································1

街道（乡镇）以上单位一般办事人员····························2

街道（乡镇）以上单位临时招聘人员......................... 3社区居委会（村委会）负责人........ ........................ 4

3、个人特征

3.1性别：

男························································1

女························································2

3.2年龄（周岁）

4、政治面貌：（前4项选1项，并可同时选第5项）

中共党员·················································1

共青团员·· ···············································2

民主党派人士··············································3

群众······················································4

人大代表、政协委员·········································5

5、文化程度：

研究生及以上··············································1

本科······················································2

大专······················································3

中专或高中················································4

初中······················································5

小学······················································6

小学以下··················································7

6、在从事低保工作之前您从事的职业是？

应届毕业生···············································1

部队······················································2

事业单位··················································3

公务员系统················································4

做生意····················································5

工人······················································6

其它······················································7

7、户籍所在地：

工作地就是户籍所在地（本地）································1

工作地不是户籍所在地（外地）······························2

8、您的家庭人均月收入为（根据最近半年情况）：

元/人/月

B部分 工作条件

9、您对“社会工作者”这一职业如何看待的？

前途较好·················································1

前途不明朗，慢慢会好起来的·································2

前途不明朗，很难好起来·····································3

10、您的工作单位是否有以下设备？（可多选）

电话······················································1

传真······················································2

电脑······················································3

复印机····················································4

下乡车辆··················································5

11、您觉得您单位目前的办公条件能够满足工作需要吗？

不能够满足，急需要改进·····································1

还能够凑合着用············································2

基本能够满足工作的需要····································3

能够比较好的满足工作的需要·······························4

12、您家里目前是否遇到以下几种困难（限选三项）：

家庭经济拮据··············································1

家庭收入不稳定············································2

家庭成员中有重病人或残疾人································3

家庭里有成员找不到工作···································4

家庭住房条件很差··········································5

与朋友、邻里关系不协调···································6

家庭供孩子上学很困难······································7

13、您从事有关社会工作的时间：

1年以下···················································1

1-5年·····················································2

6-10年····················································3

10年以上··················································4

14、您当初是为何从事“社会工作者”这一工作的？

朋友介绍的················································1

政府安排的················································2

找不到其它工作，只能从事“社工”·····························3

自己喜欢主动加入的········································4

15、您觉得您目前的工作强度如何？

太大，难以应付·············································1

偏大······················································2

一般，比较适中············································3

较小······················································4

16、您觉得本单位中从事社会工作的人员数量足够吗？

太多了，存在“闲人”了·······································1

正好适合··················································2

人员较少，使得工作较为繁忙·······························3

人太少了，不能够满足工作的需要·····························4

17、您认为自己现有能力能否胜任当前的工作？

完全能够胜任··············································1

基本能胜任················································2

有些差距··················································3

18、您所在单位提供的培训能否满足工作需要？

是，有很多培训·············································1

否，培训的效果很差·········································2

否，几乎没有培训···········································3

19、您参加“社工”方面的专业学习的频率为？

半个月左右一次············································1

一个月左右一次············································2

两个月左右一次············································3

半年左右一次··············································4

一年左右一次··············································5

一年以上一次·············································6

20、您认为做好社会工作的最大困难是什么？

社会认可度太低············································1

报酬太低··················································2

工作难度太大··············································3

工作经费不足··············································4

其它······················································5

21、您对您所在单位的管理体制如何看待？

管理体制较为完善··········································1

管理体制尚待完善，存在多头领导的情况·······················2

职能交叉比较严重··········································3

22、您认为，推进社工职业化、专业化，以下哪些部门的作用最大？第一（ ），第二（ ），第三（ ）

党委、政府·················································1

组织、人事·················································2

民政······················································3

财政······················································4

工、青、妇··················································5

司法······················································6

教育······················································7

23、您所在地区的第三部门发展如何？

发展较好，能够与政府很好的配合着帮助弱势群体···············1

正在壮大，已经开始慢慢的为政府“分担”一些事情了·············2

还有待发展，力量还较为弱小·································3

24、您所在地区的“义工”（志愿者）队伍发展的如何？

发展的很好，有很多人加入到“义工”的队伍·····················1

有待发展，目前“义工”队伍中人较少···························2

“义工”队伍中主要是退休的老人·····························3

“义工”队伍中各种人都有，不以老年人为主····················4

25、您认为目前普通群众对“社工”的认知度如何？

大部分的人是知道“社工”具体是从事什么工作的···············1

小部分的人是知道“社工”是从事什么工作的····················2

几乎没有人知道“社工”是从事什么工作的······················3

26、您认为目前“社工”的社会地位如何？

地位较高··················································1

一般······················································2

地位较低··················································3

27、您对目前的工作待遇评价如何？

比较满意，是劳有所得·······································1

差不多，干多少活拿多少钱···································2

无所谓，反正都只是工作·····································3

觉得低了点，要是再提高点待遇会更满意·······················4

28、您所在的单位存在着同岗不同酬的现象吗？

存在·····················································1

不存在····················································2

29、您认为目前关于“社工”的工作待遇的“激励机制”如何？

激励机制比较完善，能够激励工作人员努力工作·················1

激励机制有一定的作用，但还有很多地方需要加强···············2

激励机制较差，不能够激励工作人员努力工作···················3

30、您认为目前社会工作人员这一队伍中主要存在着哪些问题？（可多选）

社会工作者的工作压力偏大、收入偏低.........................1

社会工作者的职业发展前途不明朗........... ................2

相关的立法滞后.............. .............................3

职能交叉严重............. ................................4

激励机制不完善................. ..........................5

社工素质偏低，专业化程度不高...............................6

同岗不同编制不同筹问题................ ............. ......7

管理体制混乱................ .................. ...........8

C部分 工作评价

31、您所工作的地区是否实现了很有成效的分类施保？

实现了.................................... ...............1

还没有实现.............................. ........... .....2

说不清·····································.············3

32、您所工作的地区，通过以下哪些方式进行政府救助工作的宣传介绍？（选最主要的三项）

在基层有固定公开栏、宣传板................................1

在社区（村里）召开宣讲会，进行普及宣传.......................2

定期走访家庭，入户宣传....................................3

通过社区（村里）广播台......................................4

通过地方报纸广播电台或是电视等新闻媒体....................5

33、您认为目前低保实施的效果怎么样？

效果很好，帮助了广大贫困对象（打80分以上）..................1

仅对一部分人有效果（打70分左右）. ..........................2

杯水车薪，没有解决实际问题 （打60分）......... ........ .....3

说不清 .............................................. ... 4

34、您觉得为什么有些家庭要靠低保来维持生活？（选最主要的三项）

缺少教育和缺少技能........ ........... .............. .....1

家庭成员有病、有残......................... ..............2

突然遭遇了自然灾害............. ........... ........... ...3

突然遭遇了意外的事故............ .......... ........... ... 4

懒惰思想、不思自立..................... ........... .. .... 5

35、您认为目前的低保标准合理吗？

差不多......................................1 （跳至第37题）

过低........................... ..........................2

说不清......................................3 （跳至第37题）

36、如果您认为目前的低保标准过低，那么主要原因有哪些？ (选最主要的三项)

没有考虑到随经济增长和物价变化而及时调整..................1

没有考虑到不同类型家庭的不同需要..........................2

主观性太强,没有基于严格的科学调查.........................3

财政投入不足..............................................4

当地经济不发达............................................5

如果强调了低保标准提高，对强调劳动激励可能产生损伤.........6

37、您认为制定低保标准最应该以什么作为依据？（选最主要的三项）

维持居民最低生活所需要的各类物品的总费用...... ...... .. ..1

不仅生活必需品还应包括必要服务所需要的总费用..............2

市场综合物价指数尤其是生活必需品的价格指数................3

居民的平均收入和消费水平..................................4

经济发展状况和财政收入状况................................5

38、您觉得当前有关政府部门对家庭收入的大部分核查结果是否准确？

准确，确保穷人申请到救助·············· ··················1

较准确，把富裕但想骗取救助的人排除在外····· ·········· ····2

一般，核查取证难........................ .... .............3

较不准确，把需要帮助的穷人排除在外·························4

很不准确，让富裕却想骗取救助的人钻了空子······· ···········5

39、您认为您所居住的社区（村）有无隐瞒家里真实经济状况的低保申请人员：

很多···································· ···1

有一些··························· ··········2

很少······················· ············ ··3

没有.........................................4（跳至第41题）

40、您认为如果有的低保申请对象想隐瞒家里的经济状况, 哪方面的情况最容易隐瞒?

银行存款··················································1

股票及其收益············ ·································2

工薪收入·········· ····· ·································3

经营收入················ ···· ····························4子女赡养费·········· ·····································5

41、您所在的地区对低保已保对象的资格审查是：

每月一次········································· ········1

每季度一次······ ·········································2

每半年一次··················· ··················· ········3

每一年一次········································· ······4

不定期·············· ····· ··· ······················· ···5

42、您认为对已保对象的低保审核多长时间进行一次比较合适？

每月一次········································· ········1

每季度一次······ ·········································2

每半年一次··················· ··················· ········3

每一年一次········································· ······4

不定期·············· ····· ··· ······················· ···5

43、您认为应该多久对低保家庭进行一次入户家访？

一个月....................................................1

三个月....................................................2

半年......................................................3

一年以上..................................................4

44、您对当地每户低保申请者家庭经济状况的了解程度是：

很了解....................................................1

基本了解..................................................2

少许了解..................................................3

45、您认为以下哪两个因素，是决定能否准确掌握低保户家庭经济状况的重要因素？（选最主要的二项）

申请者的诚信水平.......................... ...............1

入户调查的细致工作................... . ..................2

基层评议的民主公平........................................3

各种收入（存款）证明的真实完备............ .................4

邻里或知情者的监督与举报....... ..........................5

46、您如何看待"低保公示"目前的成效?

有利于群众监督，防止骗保现象...............................1

目前只是在走形式... ......................................2

对低保户负面心理影响大................. .. ...............3

47、根据您的了解，享受低保者在家庭经济好转后是否能主动退保？

多数人能..................................................1

少数人能..................................................2

几乎没有..................................................3

48、根据您的了解，由于经济条件好转而被要求退出低保的家庭，他们大多数的态度是：

积极配合........................... ...... ................1

比较配合........................... ...... ................2

有抵触情绪不配合................ ....................... .3

非常抵触.... .................... ........................4

49、当地对于有劳动能力的低保户，是否有帮助其就业的措施？

有....................... ................1

没有...................... ...............2 （跳至第52题）

不清楚.................... ...............3 （跳至第52题）

50、当地对于有劳动能力的低保户，帮助其就业的措施中哪一个最有效？

直接提供就业岗位.... .. ........ ..... .... ................1

提供就业岗位信息................... ....... ...............2

提供小额低息贷款... ...... ...... ..................... 3

免费提供技能培训...... ..... ..... ........................4

51、根据您的了解，有劳动能力的低保户对于这些措施大部分人的态度是：

积极响应..................................................1

无所谓...................................... .............2

勉强接受..................................................3

很反感....... ............................................4

52、迄今您在社会救助工作中，与下面哪些部门和组织协作最多、成效最大？（选最主要三项）

社会保障部门........................ ... . ................1

教育部门................................ ................. 2

卫生部门................................. ............. ...3

财政部门................................. ............. ...4

住房（建设）部门........................... ............. ...5

司法部门..................................................6

工会妇联、青年团、残联................. ....................7

社会公益组织（如慈善总会、红十字会等）....... ..............8

金融部门（银行、保险公司等）........................ .......9

新闻媒体..................................... ........... 10

53、目前，您认为最需要与下面哪些部门和组织进一步加强协作？（选最主要的三项）

社会保障部门........................ ... . ................1

教育部门................................ ................. 2

卫生部门................................. ............. ...3

财政部门................................. ............. ...4

住房（建设）部门................................. ....... ...5

司法部门..................................................6

工会、妇联、青年团、残联................ ....................7

社会公益组织（如慈善总会、红十字会等）....... ..............8

金融部门（银行、保险公司等）........................ .......9

新闻媒体..................................... ........... 10

54、您认为目前城乡低保制度中还存在哪些问题? （选最主要的三项）

低保认定工作存在搞关系、优亲厚友的现象............ ........1

低保家庭一经确定，长年持续很难退保........................2

低保工作中管理队伍薄弱和工作条件薄弱........ .. ......... 3

没有赋予低保工作机构核查低保家庭收入的权力..... .... .....4

对低保户的配套优惠过多,造成养懒人现象.....................5

对低保户的整体救助不足,造成救助不力现象...................6

没有根据不同地区确定不同的救助标准........................7

没有根据不同家庭类型制定分类分档的救助标准...............8

如有具体实例，请简述：

55、目前，您认为社会救助实际工作中最大的困难是什么？（选最主要的三项）

经费不足....................... ........................ ..1

人手不够编制没有........................... .............. 2

工作人员专业水平不高..................................... 3

工作机构地位低、协调难度高........ ................... .....4

工作对象不理解............................................5

家庭收入核查没有手段条件、没有法规政策支撑............ ....6

如有具体实例，请简述：

调查到此结束，谢谢您的支持！

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