食堂调查李克特量表
1、背景
以天津理工大学食堂为调查对象，对食堂服务质量满意度进行调查，使用李克特量表，这里设计的是五级量表，初始表中设计了50个问题，根据选项设置了打分标准，模拟了50份调查数据，根据汇总的数据应用统计软件进行分析，最后根据分析结果对量表进行完善。
2、初始量表设计
天津理工大学食堂服务调查表 | |||||
非常 同意 | 比较 同意 | 一般 | 不同意 | 非常不同意 | |
食堂饭菜好吃 | 5 | 4 | 3 | 2 | 1 |
食堂的饭菜新鲜 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的干净 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜保温程度好 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的价格合理 | 5 | 4 | 3 | 2 | 1 |
食堂送外卖的速度慢 | 1 | 2 | 3 | 4 | 5 |
食堂外卖食物的分量不足 | 1 | 2 | 3 | 4 | 5 |
食堂外卖食物的保温不好 | 1 | 2 | 3 | 4 | 5 |
食堂收残台清理速度慢 | 1 | 2 | 3 | 4 | 5 |
食堂的桌面不干净 | 1 | 2 | 3 | 4 | 5 |
食堂饭菜的种类更新快 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的种类丰富 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的营养搭配合理 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的出餐速度快 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的分量足 | 5 | 4 | 3 | 2 | 1 |
食堂地面的不干净 | 1 | 2 | 3 | 4 | 5 |
食堂的餐具不干净 | 1 | 2 | 3 | 4 | 5 |
食堂卫生间的不干净 | 1 | 2 | 3 | 4 | 5 |
食堂的通风情况不好 | 1 | 2 | 3 | 4 | 5 |
食堂桌椅的数量不足 | 1 | 2 | 3 | 4 | 5 |
食堂饭菜可以打包 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜可以送外卖 | 5 | 4 | 3 | 2 | 1 |
食堂电梯扶梯的位置合理 | 5 | 4 | 3 | 2 | 1 |
食堂桌椅的摆放合理 | 5 | 4 | 3 | 2 | 1 |
食堂的地理位置合理 | 5 | 4 | 3 | 2 | 1 |
食堂卫生间的位置不合理 | 1 | 2 | 3 | 4 | 5 |
食堂楼梯间的位置不合理 | 1 | 2 | 3 | 4 | 5 |
食堂的建造规模小 | 1 | 2 | 3 | 4 | 5 |
食堂的装修风格不好 | 1 | 2 | 3 | 4 | 5 |
食堂的设备设施陈旧 | 1 | 2 | 3 | 4 | 5 |
食堂收残台的位置合理 | 5 | 4 | 3 | 2 | 1 |
食堂的整体布局合理 | 5 | 4 | 3 | 2 | 1 |
食堂服务人员的着装统一 | 5 | 4 | 3 | 2 | 1 |
食堂服务人员的服务态度好 | 5 | 4 | 3 | 2 | 1 |
食堂服务人员个人卫生情况好 | 5 | 4 | 3 | 2 | 1 |
食堂的设备设施更新周期慢 | 1 | 2 | 3 | 4 | 5 |
食堂服务人员推荐菜品会感到不适 | 1 | 2 | 3 | 4 | 5 |
食堂用餐时的插队情况严重 | 1 | 2 | 3 | 4 | 5 |
食堂用餐高峰期人群拥挤 | 1 | 2 | 3 | 4 | 5 |
食堂用餐时的占座情况严重 | 1 | 2 | 3 | 4 | 5 |
食堂的刷卡制度方便 | 5 | 4 | 3 | 2 | 1 |
食堂内有超市比较便利 | 5 | 4 | 3 | 2 | 1 |
食堂有些窗口的排号的制度合理 | 5 | 4 | 3 | 2 | 1 |
食堂冬天放置棉垫的做法合理 | 5 | 4 | 3 | 2 | 1 |
食堂内冬暖夏凉 | 5 | 4 | 3 | 2 | 1 |
食堂的营业时间短 | 1 | 2 | 3 | 4 | 5 |
食堂电视播放的节目单一 | 1 | 2 | 3 | 4 | 5 |
食堂电梯扶梯的运行状况差 | 1 | 2 | 3 | 4 | 5 |
食堂的灯光昏暗 | 1 | 2 | 3 | 4 | 5 |
食堂饭菜的浪费现象严重 | 1 | 2 | 3 | 4 | 5 |
3、数据整理
对象 问题 | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 |
01 | 2 | 3 | 4 | 3 | 4 | 3 | 1 | 1 | 2 | 1 |
02 | 4 | 4 | 4 | 3 | 5 | 2 | 4 | 1 | 3 | 1 |
03 | 3 | 1 | 2 | 1 | 1 | 2 | 2 | 2 | 1 | 2 |
04 | 3 | 4 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 |
05 | 4 | 4 | 4 | 3 | 4 | 2 | 3 | 2 | 2 | 2 |
06 | 4 | 3 | 3 | 4 | 4 | 4 | 2 | 3 | 3 | 2 |
07 | 4 | 4 | 3 | 2 | 2 | 2 | 3 | 3 | 2 | 2 |
08 | 1 | 1 | 4 | 3 | 3 | 1 | 4 | 2 | 3 | 3 |
09 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
10 | 1 | 1 | 1 | 1 | 1 | 1 | 5 | 5 | 1 | 5 |
11 | 1 | 1 | 1 | 1 | 1 | 5 | 5 | 5 | 5 | 5 |
12 | 4 | 5 | 5 | 5 | 5 | 4 | 4 | 4 | 4 | 4 |
13 | 4 | 4 | 3 | 3 | 4 | 2 | 3 | 3 | 1 | 2 |
14 | 3 | 4 | 4 | 4 | 3 | 2 | 1 | 5 | 4 | 3 |
15 | 3 | 3 | 3 | 3 | 3 | 1 | 3 | 3 | 4 | 2 |
16 | 5 | 5 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 4 |
17 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 2 |
18 | 4 | 3 | 2 | 4 | 4 | 1 | 1 | 3 | 1 | 1 |
19 | 3 | 3 | 3 | 2 | 5 | 1 | 4 | 2 | 2 | 1 |
20 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
21 | 3 | 4 | 1 | 2 | 3 | 3 | 4 | 4 | 2 | 1 |
22 | 4 | 2 | 3 | 3 | 2 | 2 | 2 | 3 | 4 | 4 |
23 | 3 | 3 | 4 | 3 | 4 | 1 | 3 | 2 | 2 | 2 |
24 | 3 | 3 | 3 | 3 | 4 | 1 | 1 | 2 | 3 | 1 |
25 | 2 | 4 | 3 | 2 | 5 | 2 | 3 | 1 | 3 | 3 |
26 | 3 | 5 | 5 | 5 | 5 | 2 | 2 | 4 | 2 | 2 |
27 | 3 | 3 | 3 | 3 | 2 | 3 | 1 | 1 | 2 | 3 |
28 | 4 | 4 | 4 | 3 | 2 | 2 | 4 | 3 | 3 | 4 |
29 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 2 |
30 | 4 | 4 | 3 | 3 | 2 | 3 | 5 | 1 | 2 | 4 |
31 | 5 | 5 | 5 | 4 | 4 | 4 | 4 | 3 | 4 | 4 |
32 | 3 | 3 | 5 | 5 | 4 | 3 | 3 | 3 | 3 | 3 |
33 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 2 |
34 | 2 | 4 | 5 | 4 | 4 | 2 | 1 | 1 | 2 | 1 |
35 | 4 | 4 | 5 | 4 | 5 | 2 | 2 | 1 | 1 | 4 |
36 | 1 | 1 | 3 | 3 | 2 | 5 | 1 | 3 | 3 | 2 |
37 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 |
38 | 3 | 3 | 4 | 4 | 4 | 2 | 3 | 2 | 2 | 3 |
39 | 4 | 4 | 4 | 4 | 4 | 2 | 3 | 3 | 3 | 3 |
40 | 2 | 3 | 4 | 2 | 3 | 2 | 1 | 2 | 1 | 1 |
41 | 3 | 3 | 4 | 4 | 1 | 3 | 1 | 4 | 5 | 5 |
42 | 5 | 4 | 2 | 2 | 3 | 3 | 3 | 4 | 3 | 4 |
43 | 5 | 5 | 5 | 1 | 5 | 2 | 1 | 4 | 1 | 3 |
44 | 2 | 4 | 2 | 2 | 3 | 4 | 1 | 3 | 2 | 1 |
45 | 4 | 5 | 5 | 3 | 5 | 2 | 4 | 3 | 3 | 2 |
46 | 4 | 4 | 3 | 2 | 4 | 3 | 4 | 4 | 3 | 2 |
47 | 3 | 3 | 4 | 5 | 4 | 3 | 2 | 3 | 2 | 4 |
48 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 1 | 4 |
49 | 3 | 3 | 4 | 2 | 3 | 2 | 2 | 2 | 3 | 3 |
50 | 4 | 4 | 4 | 4 | 4 | 3 | 2 | 3 | 3 | 3 |
总计 | 165 | 173 | 174 | 157 | 172 | 128 | 136 | 143 | 132 | 136 |
对象 问题 | Q11 | Q12 | Q13 | Q14 | Q15 | Q16 | Q17 | Q18 | Q19 | Q20 |
01 | 2 | 4 | 4 | 3 | 5 | 4 | 4 | 4 | 4 | 3 |
02 | 2 | 4 | 3 | 2 | 4 | 2 | 2 | 2 | 2 | 1 |
03 | 1 | 1 | 5 | 3 | 2 | 1 | 2 | 2 | 1 | 4 |
04 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 2 | 1 |
05 | 4 | 3 | 4 | 4 | 4 | 2 | 2 | 2 | 2 | 3 |
06 | 3 | 3 | 2 | 4 | 2 | 4 | 2 | 1 | 1 | 2 |
07 | 2 | 4 | 3 | 3 | 4 | 2 | 2 | 2 | 3 | 3 |
08 | 2 | 4 | 2 | 4 | 2 | 5 | 4 | 2 | 2 | 1 |
09 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
10 | 1 | 1 | 1 | 1 | 1 | 5 | 1 | 1 | 1 | 5 |
11 | 1 | 1 | 1 | 1 | 1 | 5 | 5 | 5 | 5 | 5 |
12 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
13 | 5 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 4 |
14 | 3 | 4 | 3 | 2 | 4 | 5 | 5 | 3 | 2 | 2 |
15 | 3 | 4 | 4 | 3 | 4 | 3 | 2 | 1 | 1 | 1 |
16 | 1 | 5 | 5 | 5 | 4 | 4 | 4 | 5 | 5 | 5 |
17 | 2 | 3 | 3 | 2 | 3 | 2 | 3 | 3 | 3 | 3 |
18 | 3 | 3 | 3 | 4 | 2 | 3 | 3 | 1 | 2 | 3 |
19 | 2 | 3 | 3 | 1 | 4 | 3 | 2 | 3 | 3 | 1 |
20 | 4 | 4 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
21 | 3 | 3 | 2 | 3 | 5 | 1 | 2 | 3 | 2 | 2 |
22 | 2 | 2 | 3 | 3 | 2 | 2 | 3 | 1 | 1 | 4 |
23 | 3 | 4 | 4 | 5 | 4 | 3 | 3 | 1 | 2 | 2 |
24 | 1 | 4 | 4 | 4 | 1 | 3 | 1 | 2 | 1 | 1 |
25 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 1 |
26 | 4 | 4 | 3 | 3 | 4 | 1 | 5 | 5 | 2 | 4 |
27 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 4 |
28 | 3 | 3 | 3 | 4 | 2 | 3 | 3 | 2 | 2 | 1 |
29 | 3 | 3 | 3 | 4 | 4 | 3 | 2 | 2 | 3 | 1 |
30 | 1 | 2 | 2 | 3 | 4 | 2 | 2 | 2 | 2 | 3 |
31 | 5 | 4 | 5 | 5 | 4 | 5 | 1 | 2 | 3 | 4 |
32 | 3 | 2 | 3 | 3 | 3 | 4 | 2 | 2 | 3 | 3 |
33 | 3 | 3 | 3 | 4 | 4 | 3 | 2 | 2 | 3 | 1 |
34 | 3 | 3 | 4 | 5 | 3 | 2 | 2 | 4 | 2 | 1 |
35 | 5 | 5 | 5 | 3 | 3 | 3 | 2 | 2 | 1 | 2 |
36 | 1 | 1 | 1 | 5 | 3 | 3 | 3 | 3 | 1 | 3 |
37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 |
38 | 2 | 4 | 4 | 5 | 2 | 1 | 1 | 2 | 3 | 3 |
39 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 |
40 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 2 |
41 | 2 | 4 | 3 | 3 | 1 | 5 | 3 | 3 | 3 | 1 |
42 | 3 | 3 | 3 | 2 | 3 | 3 | 4 | 3 | 3 | 1 |
43 | 4 | 3 | 5 | 1 | 4 | 1 | 5 | 2 | 1 | 2 |
44 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 5 |
45 | 3 | 4 | 4 | 3 | 4 | 2 | 1 | 3 | 3 | 1 |
46 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 2 | 3 | 1 |
47 | 3 | 3 | 5 | 3 | 4 | 2 | 2 | 2 | 3 | 2 |
48 | 2 | 3 | 4 | 3 | 3 | 5 | 3 | 3 | 1 | 1 |
49 | 3 | 4 | 2 | 4 | 4 | 2 | 2 | 4 | 2 | 3 |
50 | 4 | 4 | 3 | 2 | 4 | 3 | 3 | 1 | 3 | 1 |
总计 | 136 | 160 | 164 | 164 | 163 | 154 | 140 | 131 | 127 | 125 |
对象 问题 | Q21 | Q22 | Q23 | Q24 | Q25 | Q26 | Q27 | Q28 | Q29 | Q30 |
01 | 1 | 4 | 4 | 2 | 3 | 4 | 3 | 3 | 3 | 2 |
02 | 5 | 5 | 5 | 4 | 4 | 2 | 2 | 1 | 3 | 2 |
03 | 4 | 2 | 1 | 1 | 5 | 4 | 3 | 5 | 4 | 5 |
04 | 5 | 5 | 2 | 4 | 4 | 1 | 2 | 2 | 1 | 3 |
05 | 4 | 4 | 4 | 3 | 4 | 2 | 2 | 2 | 2 | 2 |
06 | 5 | 5 | 5 | 3 | 3 | 3 | 4 | 5 | 3 | 1 |
07 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 4 | 2 | 2 |
08 | 2 | 4 | 4 | 3 | 3 | 1 | 3 | 1 | 1 | 3 |
09 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
10 | 5 | 5 | 1 | 4 | 1 | 5 | 1 | 1 | 1 | 1 |
11 | 3 | 3 | 3 | 1 | 1 | 5 | 5 | 1 | 1 | 1 |
12 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 4 | 4 |
13 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 2 | 5 | 3 |
14 | 4 | 4 | 3 | 4 | 4 | 3 | 2 | 2 | 2 | 2 |
15 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 3 | 1 | 2 |
16 | 5 | 3 | 3 | 3 | 3 | 5 | 5 | 4 | 5 | 4 |
17 | 4 | 5 | 3 | 3 | 3 | 1 | 3 | 4 | 2 | 2 |
18 | 2 | 3 | 4 | 4 | 4 | 1 | 3 | 1 | 1 | 1 |
19 | 5 | 5 | 3 | 4 | 4 | 3 | 3 | 1 | 3 | 2 |
20 | 5 | 5 | 5 | 5 | 4 | 3 | 4 | 4 | 3 | 3 |
21 | 3 | 4 | 3 | 1 | 2 | 1 | 2 | 2 | 3 | 3 |
22 | 1 | 3 | 1 | 5 | 4 | 3 | 1 | 2 | 4 | 3 |
23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 2 | 3 |
24 | 5 | 5 | 4 | 3 | 4 | 1 | 5 | 4 | 1 | 1 |
25 | 5 | 5 | 3 | 4 | 4 | 3 | 3 | 1 | 3 | 2 |
26 | 4 | 2 | 4 | 5 | 4 | 3 | 3 | 2 | 1 | 3 |
27 | 4 | 3 | 3 | 4 | 3 | 3 | 2 | 4 | 4 | 3 |
28 | 5 | 4 | 3 | 3 | 2 | 4 | 3 | 3 | 3 | 3 |
29 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 |
30 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 3 | 3 | 4 |
31 | 5 | 2 | 5 | 2 | 4 | 1 | 2 | 2 | 3 | 1 |
32 | 2 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
33 | 4 | 4 | 4 | 4 | 4 | 2 | 2 | 2 | 3 | 3 |
34 | 5 | 5 | 1 | 1 | 5 | 2 | 3 | 4 | 1 | 5 |
35 | 5 | 3 | 3 | 3 | 1 | 3 | 3 | 3 | 3 | 3 |
36 | 5 | 5 | 4 | 4 | 4 | 2 | 3 | 3 | 3 | 3 |
37 | 4 | 3 | 3 | 3 | 2 | 3 | 3 | 2 | 2 | 3 |
38 | 3 | 2 | 4 | 4 | 4 | 2 | 4 | 3 | 1 | 2 |
39 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 2 | 2 |
40 | 4 | 4 | 4 | 4 | 5 | 1 | 1 | 2 | 2 | 2 |
41 | 2 | 1 | 3 | 1 | 3 | 3 | 3 | 1 | 1 | 1 |
42 | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
43 | 4 | 5 | 2 | 3 | 5 | 4 | 3 | 1 | 4 | 3 |
44 | 3 | 5 | 2 | 2 | 3 | 3 | 3 | 4 | 3 | 5 |
45 | 5 | 4 | 3 | 3 | 3 | 3 | 3 | 1 | 3 | 2 |
46 | 4 | 5 | 4 | 3 | 4 | 2 | 2 | 3 | 3 | 3 |
47 | 4 | 5 | 4 | 3 | 3 | 3 | 2 | 1 | 2 | 2 |
48 | 4 | 3 | 3 | 5 | 4 | 3 | 4 | 3 | 5 | 3 |
49 | 4 | 2 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 |
50 | 5 | 5 | 4 | 4 | 4 | 2 | 2 | 4 | 3 | 3 |
总计 | 196 | 192 | 169 | 166 | 174 | 141 | 146 | 131 | 130 | 131 |
对象 问题 | Q31 | Q32 | Q33 | Q34 | Q35 | Q36 | Q37 | Q38 | Q39 | Q40 |
01 | 5 | 2 | 2 | 2 | 5 | 3 | 3 | 2 | 2 | 2 |
02 | 4 | 4 | 3 | 4 | 4 | 1 | 3 | 1 | 1 | 1 |
03 | 5 | 5 | 3 | 3 | 4 | 3 | 4 | 2 | 5 | 4 |
04 | 4 | 3 | 5 | 4 | 4 | 2 | 2 | 3 | 2 | 2 |
05 | 4 | 3 | 4 | 4 | 4 | 2 | 2 | 2 | 2 | 1 |
06 | 3 | 2 | 3 | 2 | 3 | 4 | 2 | 2 | 3 | 4 |
07 | 3 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 2 | 2 |
08 | 2 | 3 | 3 | 3 | 1 | 1 | 2 | 3 | 3 | 2 |
09 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
10 | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 1 | 1 | 1 |
11 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
12 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
13 | 3 | 3 | 3 | 3 | 1 | 3 | 3 | 3 | 4 | 3 |
14 | 3 | 3 | 3 | 3 | 4 | 2 | 2 | 3 | 2 | 2 |
15 | 4 | 4 | 5 | 4 | 3 | 1 | 4 | 4 | 1 | 2 |
16 | 3 | 2 | 5 | 5 | 4 | 2 | 4 | 3 | 3 | 3 |
17 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 1 | 1 | 1 |
18 | 5 | 4 | 4 | 4 | 3 | 2 | 3 | 5 | 1 | 1 |
19 | 4 | 3 | 3 | 4 | 3 | 1 | 4 | 1 | 1 | 1 |
20 | 3 | 3 | 5 | 5 | 5 | 4 | 5 | 5 | 4 | 5 |
21 | 2 | 3 | 1 | 4 | 5 | 5 | 4 | 2 | 2 | 1 |
22 | 3 | 4 | 3 | 2 | 4 | 2 | 3 | 3 | 3 | 2 |
23 | 1 | 4 | 4 | 4 | 4 | 2 | 2 | 3 | 2 | 2 |
24 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 1 | 1 |
25 | 4 | 3 | 3 | 4 | 3 | 1 | 3 | 1 | 1 | 1 |
26 | 4 | 5 | 4 | 2 | 2 | 3 | 3 | 4 | 3 | 4 |
27 | 3 | 3 | 5 | 2 | 2 | 4 | 3 | 4 | 3 | 2 |
28 | 4 | 5 | 2 | 2 | 2 | 1 | 3 | 1 | 1 | 5 |
29 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 2 |
30 | 2 | 1 | 1 | 1 | 1 | 4 | 5 | 4 | 3 | 2 |
31 | 5 | 5 | 5 | 3 | 5 | 4 | 4 | 3 | 1 | 2 |
32 | 4 | 4 | 4 | 3 | 2 | 3 | 2 | 3 | 3 | 3 |
33 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 1 |
34 | 5 | 1 | 4 | 5 | 4 | 1 | 2 | 2 | 1 | 2 |
35 | 3 | 3 | 3 | 2 | 4 | 2 | 4 | 4 | 4 | 4 |
36 | 3 | 3 | 3 | 4 | 4 | 1 | 3 | 4 | 3 | 3 |
37 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 |
38 | 4 | 4 | 4 | 5 | 4 | 2 | 2 | 4 | 2 | 2 |
39 | 4 | 4 | 4 | 4 | 4 | 2 | 2 | 3 | 3 | 2 |
40 | 4 | 3 | 4 | 5 | 4 | 2 | 2 | 1 | 1 | 1 |
41 | 5 | 3 | 3 | 4 | 4 | 2 | 3 | 5 | 1 | 1 |
42 | 3 | 3 | 3 | 5 | 5 | 5 | 4 | 4 | 2 | 2 |
43 | 2 | 3 | 1 | 4 | 3 | 2 | 5 | 3 | 5 | 2 |
44 | 3 | 3 | 2 | 3 | 4 | 3 | 3 | 3 | 5 | 4 |
45 | 5 | 4 | 3 | 4 | 3 | 2 | 3 | 1 | 1 | 1 |
46 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 2 |
47 | 4 | 4 | 4 | 3 | 4 | 1 | 2 | 2 | 1 | 2 |
48 | 3 | 4 | 3 | 3 | 4 | 2 | 2 | 2 | 2 | 2 |
49 | 4 | 3 | 4 | 4 | 5 | 3 | 4 | 2 | 2 | 4 |
50 | 3 | 3 | 4 | 4 | 4 | 2 | 2 | 2 | 1 | 1 |
总计 | 176 | 165 | 171 | 170 | 173 | 124 | 151 | 136 | 113 | 112 |
对象 问题 | Q41 | Q42 | Q43 | Q44 | Q45 | Q46 | Q47 | Q48 | Q49 | Q50 |
01 | 5 | 5 | 5 | 3 | 2 | 3 | 5 | 5 | 4 | 4 |
02 | 5 | 5 | 5 | 5 | 5 | 1 | 1 | 2 | 1 | 1 |
03 | 3 | 2 | 1 | 1 | 2 | 2 | 4 | 5 | 3 | 2 |
04 | 5 | 5 | 5 | 5 | 5 | 3 | 4 | 4 | 3 | 2 |
05 | 5 | 4 | 4 | 4 | 4 | 2 | 2 | 2 | 1 | 2 |
06 | 3 | 5 | 5 | 4 | 5 | 1 | 1 | 2 | 2 | 3 |
07 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 2 | 3 | 3 |
08 | 3 | 3 | 3 | 4 | 1 | 1 | 4 | 2 | 2 | 2 |
09 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
10 | 3 | 5 | 5 | 5 | 4 | 1 | 1 | 1 | 1 | 1 |
11 | 1 | 5 | 1 | 5 | 1 | 1 | 1 | 1 | 1 | 1 |
12 | 5 | 5 | 5 | 5 | 5 | 4 | 4 | 5 | 5 | 5 |
13 | 3 | 5 | 3 | 5 | 4 | 4 | 3 | 3 | 3 | 2 |
14 | 4 | 4 | 4 | 4 | 5 | 5 | 2 | 4 | 3 | 3 |
15 | 5 | 5 | 5 | 5 | 4 | 4 | 1 | 3 | 4 | 1 |
16 | 5 | 4 | 4 | 5 | 5 | 4 | 3 | 5 | 4 | 4 |
17 | 5 | 5 | 5 | 5 | 4 | 1 | 3 | 3 | 4 | 1 |
18 | 5 | 5 | 5 | 5 | 5 | 1 | 1 | 3 | 2 | 3 |
19 | 4 | 5 | 5 | 5 | 3 | 1 | 1 | 1 | 2 | 1 |
20 | 5 | 5 | 5 | 5 | 5 | 4 | 3 | 4 | 4 | 4 |
21 | 3 | 4 | 1 | 5 | 3 | 3 | 3 | 2 | 3 | 2 |
22 | 1 | 2 | 5 | 5 | 3 | 1 | 2 | 4 | 3 | 3 |
23 | 4 | 4 | 4 | 4 | 5 | 3 | 3 | 3 | 2 | 3 |
24 | 4 | 5 | 4 | 5 | 4 | 1 | 1 | 1 | 1 | 1 |
25 | 3 | 5 | 5 | 5 | 5 | 1 | 1 | 3 | 1 | 1 |
26 | 5 | 5 | 4 | 4 | 3 | 3 | 5 | 2 | 5 | 2 |
27 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 3 | 2 |
28 | 2 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 2 | 3 |
29 | 4 | 4 | 4 | 4 | 4 | 2 | 3 | 2 | 3 | 3 |
30 | 3 | 5 | 3 | 4 | 5 | 2 | 3 | 4 | 2 | 3 |
31 | 3 | 5 | 2 | 3 | 2 | 4 | 1 | 2 | 2 | 2 |
32 | 3 | 1 | 3 | 3 | 4 | 2 | 3 | 3 | 3 | 3 |
33 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 |
34 | 4 | 4 | 5 | 5 | 3 | 2 | 1 | 3 | 3 | 2 |
35 | 2 | 2 | 2 | 2 | 3 | 3 | 4 | 4 | 4 | 4 |
36 | 3 | 4 | 4 | 5 | 3 | 3 | 3 | 2 | 3 | 3 |
37 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
38 | 5 | 5 | 3 | 4 | 5 | 1 | 2 | 4 | 2 | 3 |
39 | 3 | 4 | 4 | 5 | 5 | 3 | 3 | 3 | 3 | 3 |
40 | 4 | 4 | 2 | 5 | 3 | 3 | 2 | 3 | 3 | 1 |
41 | 5 | 5 | 2 | 5 | 1 | 5 | 1 | 1 | 3 | 4 |
42 | 5 | 1 | 5 | 3 | 5 | 5 | 1 | 4 | 3 | 2 |
43 | 1 | 4 | 1 | 4 | 2 | 1 | 4 | 1 | 4 | 1 |
44 | 3 | 2 | 2 | 4 | 5 | 3 | 5 | 3 | 4 | 3 |
45 | 3 | 4 | 5 | 5 | 4 | 1 | 1 | 2 | 2 | 1 |
46 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 |
47 | 2 | 3 | 2 | 4 | 3 | 3 | 4 | 3 | 2 | 3 |
48 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 2 | 1 | 1 |
49 | 4 | 1 | 3 | 4 | 4 | 2 | 4 | 3 | 2 | 2 |
50 | 5 | 5 | 5 | 5 | 5 | 2 | 2 | 2 | 2 | 2 |
总计 | 183 | 197 | 182 | 210 | 186 | 127 | 129 | 138 | 135 | 120 |
4、辨别力分析
问 题 | 总分最高的1/4人在各问题的平均得分 | 总分最低的1/4人在各问题的平均得分 | 各问题的辨别力 |
01 | 4.00 | 2.92 | 1.08 |
02 | 4.33 | 2.58 | 1.75 |
03 | 3.83 | 2.67 | 1.17 |
04 | 3.58 | 2.33 | 1.25 |
05 | 3.92 | 2.92 | 1.00 |
06 | 3.25 | 2.17 | 1.08 |
07 | 3.08 | 3.25 | -0.17 |
08 | 3.50 | 2.83 | 0.67 |
09 | 3.00 | 2.58 | 0.42 |
10 | 3.25 | 2.42 | 0.83 |
11 | 3.17 | 2.00 | 1.17 |
12 | 3.75 | 2.75 | 1.00 |
13 | 3.58 | 2.75 | 0.83 |
14 | 3.67 | 2.75 | 0.92 |
15 | 3.83 | 2.67 | 1.17 |
16 | 3.58 | 2.92 | 0.67 |
17 | 3.33 | 2.33 | 1.00 |
18 | 3.42 | 2.17 | 1.25 |
19 | 3.25 | 2.00 | 1.25 |
20 | 3.17 | 2.67 | 0.50 |
21 | 4.25 | 3.83 | 0.42 |
22 | 3.67 | 4.00 | -0.33 |
23 | 3.92 | 3.08 | 0.83 |
24 | 3.75 | 2.92 | 0.83 |
25 | 3.83 | 3.17 | 0.67 |
26 | 3.00 | 2.75 | 0.25 |
27 | 3.25 | 2.75 | 0.50 |
28 | 3.25 | 2.42 | 0.83 |
29 | 3.17 | 2.33 | 0.83 |
30 | 3.08 | 2.17 | 0.92 |
31 | 3.58 | 3.17 | 0.42 |
32 | 3.58 | 3.08 | 0.50 |
33 | 4.00 | 2.92 | 1.08 |
34 | 3.83 | 3.00 | 0.83 |
35 | 4.17 | 3.17 | 1.00 |
36 | 3.17 | 2.33 | 0.83 |
37 | 3.42 | 2.83 | 0.58 |
38 | 3.25 | 1.83 | 1.42 |
39 | 2.75 | 2.08 | 0.67 |
40 | 3.00 | 1.75 | 1.25 |
41 | 4.17 | 3.25 | 0.92 |
42 | 3.67 | 4.08 | -0.42 |
43 | 3.75 | 3.58 | 0.17 |
44 | 4.17 | 4.33 | -0.17 |
45 | 4.25 | 3.17 | 1.08 |
46 | 3.42 | 1.50 | 1.92 |
47 | 3.00 | 2.00 | 1.00 |
48 | 3.17 | 2.08 | 1.08 |
49 | 3.17 | 1.92 | 1.25 |
50 | 2.75 | 1.83 | 0.92 |
结论：
从上表中可以看出，针对天津理工大学食堂，该问卷还需要剔除一些问题，需要剔除的有07、22、42、44等问题，剩下的问题都较为合理。
（三）最终调查表
天津理工大学食堂服务调查表 | |||||
非常 同意 | 比较 同意 | 中 立 | 不同意 | 非常不同意 | |
食堂饭菜好吃 | 5 | 4 | 3 | 2 | 1 |
食堂的饭菜新鲜 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的干净 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜保温程度好 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的价格合理 | 5 | 4 | 3 | 2 | 1 |
食堂送外卖的速度慢 | 1 | 2 | 3 | 4 | 5 |
食堂的餐具不干净 | 1 | 2 | 3 | 4 | 5 |
食堂卫生间的不干净 | 1 | 2 | 3 | 4 | 5 |
食堂的通风情况不好 | 1 | 2 | 3 | 4 | 5 |
食堂用餐时的插队情况严重 | 1 | 2 | 3 | 4 | 5 |
食堂饭菜的种类更新快 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的种类丰富 | 5 | 4 | 3 | 2 | 1 |
食堂饭菜的分量足 | 5 | 4 | 3 | 2 | 1 |
食堂服务人员的着装统一 | 5 | 4 | 3 | 2 | 1 |
食堂内冬暖夏凉 | 5 | 4 | 3 | 2 | 1 |
食堂用餐时的占座情况严重 | 1 | 2 | 3 | 4 | 5 |
食堂的营业时间短 | 1 | 2 | 3 | 4 | 5 |
食堂电视播放的节目单一 | 1 | 2 | 3 | 4 | 5 |
食堂电梯扶梯的运行状况差 | 1 | 2 | 3 | 4 | 5 |
食堂的灯光昏暗 | 1 | 2 | 3 | 4 | 5 |
5、小结
通过上述问题分析，基本可以判定最终调查表较为合理，天津理工大学食堂需要改进的是，食堂的插队现象和占座现象。
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