一,图表部分
Introduction:
The chart aims at comparing the performance of …./revealing the significant differences of …../illustrating…..
Body:
1. 开头(第一个/类事物)：a. According to the survey results…./In general…/Generally speaking…. b. (叙述排名)The overall highest ..was obtained by A, followed by B and then C.
2. 第二个/类：a. 同类。 Bshowed the same performance/trend although at a different level/although not to the same extent b.不同类。In comparison,…/In contrast…/On the contrary/The situation in B is quite different
3. 第三个/类事物：C, however, are likely to fluctuate….或As for C….
4. 常用句子及短语：
a. The contribution of sth./the…that sth. Contributed…increased/dropped…
b. 被等分：主体were almost equally divided between A, B and C
c. 正反比：be in (inverse反)proportion to
d. 描述某事物之后有波动…, suffering minor fluctuations.
e. 两事物本来有差别，后差别加大：the difference became more pronounced ….
f. 描述某一事物两个阶段的不同走势：A increased slightly, followed by a sharp decrease…./A decreased to 数A in year A before recovering/picking up at around 数B in year B
g. 注意将数据量化，如：a third/fourth of 总体…/A doubled/tripled ….
h. 叙述不变的趋势：一，sth. Remained almost unchanged at 数量。。。二，sth did not vary much and remained just over/under 数量
i. 两者对比：介绍整体情况，where the ratio is 15 to 13, the first representing the number of A and the latter-B
j. 关于员工（数量、分布等）：the staff situation.../...had/has a workforce of 数量
k. …的人数最多：…dominate in 整体
l. 一事物在两方面取得的进步：Sth have/has achieved increases of 4% and 6% in A and B respectively
Conclusiona. 凑字数的话：In view of the levels/changes/differences/general trend of …we can draw the conclusion that…一般：To sum up/ In conclusion,…b. A and B did not show the same characteristics/ trends …
c. The greatest/ highest/sth was obtained/gained/achieved by A and B ranked second while C came third.
b.谨记词汇：
approximately precisely roughly nearly plant=factory
whereas/nevertheless/yet/however/moreover/what’s more
pronounced/markedly/dramatically/significantly/sharply/noticeable/slightly/gradually
relatively相对的/consequently(结果)/respectively(各自地)
二.书信部分
投诉信：1. 开头：a. I’m writing on behalf of A company/department concerning …b. I’m writing to express my concern about…
2. 具体阐述投诉事件：a. Your …service was satisfactory until 时间，we found the standard of your …absolutely below expection. b. There have been numerous events which resulted in …,so allow me to name a few:… in addition,…c. please allow me to describe these flaws/problems with detail information.
3. 描述我公司由此造成的损失:We were faced/confronted with the …problem due to your poor service
4. 要求对方改进+不改进的威胁I do hope you address this issue/matter as top priority and re-establish the good …you used to provide, or else/otherwise, we will be forced/have to switch to other suppliers …
回复投诉：
1. 开头：Reference is made to your letter/concern regarding…Thank you very much for bringing this to our attention. I’d like to apologize for the inconvenience caused to you.t
2. 解释原因：It appears the main reason for the mistake was that…
3. 提出解决措施：To well settle/deal with these problems/this issue
4. 豪言壮语: I promise this is just a rare case and will not happen again in the future.
5. 再次道歉+留住顾客：Once again, I am sorry for inconvenience caused. Hope you can accept my apologies and continue our business corporation.
介绍公司：
1. Joy E&I is a leading multinational company in the field of …
本人优点/雇员需具备素质
Work-related/professional skills/educational background
Relevant personal qualities: ambitious/team-oriented/responsibility/interpersonal skills/learning abilities
建议a visit:
Moreover, we would like to arrange a visit to our company/a meeting with your company in order for us to discuss it further. Please don’t hesitate to inform us of the date you are available.
Useful words and expressions:
In regards to/in terms of/as to/as for
In addition/on top of that/besides
Owing to/due to the fact that/as a result of/lead to导致
祝贺信：
On the occasion of…I’d like to convey my heartiest congratulations to your company.
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