1. 善于发现别人的优点，并及时予以赞美、恭维
2. 充分尊重他人，站在他人角度思考
3. 认真倾听别人的话语，不插话，抓住重点
4. 不直接说出对方缺点，委婉表达
5. 尽量不用否定句（这么做不行。。。）
6. 不用命令式语气，寄予希望比命令更有效
7. 使用真诚的语言去沟通
8. 使用高效、简介的话语
9. 善于讲故事（从侧面烘托）
10. 语言乐观、积极、向上
11. 他人观点对错不予判断
12. 充分判断对方要求是否合理，果断拒绝
13. 情绪不稳时少说话
14. 一棒子打死、一语概全最伤人（你不行、、、）
15. 幽默话语分时、分场合说
16. 不要包揽自己的成绩（以退为进）
17. 提高自身素质
18. 善于引导（用问句去引导）
1. 赞美、恭维
![](https://wkrtcs.bdimg.com/rtcs/image?w=387.07&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"387.07","h":"306.60","dataType":"jpeg","c":"word/media/image1.jpeg","imgOriW":476,"imgOriH":377})
2.充分尊重他人
每个人都会有不同的观点，即便是“己所欲”也不要硬塞给他人，不要随意插话、抹杀别人发言的机会、更不要忽视对方的感受。抱着一种学习的态度与人交流，这是产生尊重的基础。
3.认真倾听
![](https://wkrtcs.bdimg.com/rtcs/image?w=294.20&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_8","w":"294.20","h":"223.00","dataType":"jpeg","c":"word/media/image4.jpeg","imgOriW":467,"imgOriH":354})
4.尽量不直接说出缺点
同样一个观点，有很多种表达方式，我们可以尽量选择一些更容易被别人接受的方式，至少不要去赤裸裸地伤害他人。
![](https://wkrtcs.bdimg.com/rtcs/image?w=438.07&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_9","w":"438.07","h":"419.07","dataType":"jpeg","c":"word/media/image9.jpeg","imgOriW":438,"imgOriH":419})
![](https://wkrtcs.bdimg.com/rtcs/image?w=250.07&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"250.07","h":"90.00","dataType":"jpeg","c":"word/media/image10.jpeg","imgOriW":250,"imgOriH":90})
5.尽量不使用否定性词语
在交流中，使用否定性词语会给人产生一种被批评的感觉，尤其是在公共场合，被否定者在第一时间也不乐于接受，甚至产生逆反心理
![](https://wkrtcs.bdimg.com/rtcs/image?w=391.53&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"391.53","h":"213.07","dataType":"jpeg","c":"word/media/image11.jpeg","imgOriW":500,"imgOriH":272})
![](https://wkrtcs.bdimg.com/rtcs/image?w=392.07&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"392.07","h":"411.07","dataType":"jpeg","c":"word/media/image12.jpeg","imgOriW":476,"imgOriH":499})
6. 少用命令式语气
7. 使用真诚的语言去沟通
![](https://wkrtcs.bdimg.com/rtcs/image?w=383.13&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"383.13","h":"317.80","dataType":"jpeg","c":"word/media/image13.jpeg","imgOriW":457,"imgOriH":379})
8. 使用高效、简介的话语
![](https://wkrtcs.bdimg.com/rtcs/image?w=505.27&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"505.27","h":"336.20","dataType":"jpeg","c":"word/media/image14.jpeg","imgOriW":454,"imgOriH":302})
9. 善于讲故事（从侧面烘托）
![](https://wkrtcs.bdimg.com/rtcs/image?w=465.13&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"465.13","h":"157.07","dataType":"jpeg","c":"word/media/image15.jpeg","imgOriW":542,"imgOriH":183})
10. 语言乐观、积极、向上，善于运用肢体语言
![](https://wkrtcs.bdimg.com/rtcs/image?w=206.00&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"206.00","h":"274.00","dataType":"jpeg","c":"word/media/image16.jpeg","imgOriW":315,"imgOriH":419})
![](https://wkrtcs.bdimg.com/rtcs/image?w=236.53&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"236.53","h":"316.40","dataType":"jpeg","c":"word/media/image17.jpeg","imgOriW":391,"imgOriH":523})
![](https://wkrtcs.bdimg.com/rtcs/image?w=302.33&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"302.33","h":"347.47","dataType":"jpeg","c":"word/media/image18.jpeg","imgOriW":436,"imgOriH":501})
11. 他人观点对错不予判断
![](https://wkrtcs.bdimg.com/rtcs/image?w=258.07&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"258.07","h":"159.00","dataType":"jpeg","c":"word/media/image19.jpeg","imgOriW":258,"imgOriH":159})
12.充分判断对方要求是否合理，果断拒绝
![](https://wkrtcs.bdimg.com/rtcs/image?w=372.13&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_5","w":"372.13","h":"244.67","dataType":"jpeg","c":"word/media/image20.jpeg","imgOriW":435,"imgOriH":286})
13.不要在情绪不稳时说
人在情绪不稳时，很容易说出让自己后悔终身、让他人内心受伤的话。所以，这时沉默是金。
14.不要一棍子打死
学会就事论事，不要以偏概全，不要什么事情都说到底，总有你不知道的其他可能
15.善用幽默
在这个快节奏压抑的时代，幽默是一股清流，尤其当表示那些不受欢迎的内容时，幽默是最好的工具之一，值得注意的是使用时的场合和语气。
![](https://wkrtcs.bdimg.com/rtcs/image?w=247.67&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"247.67","h":"256.13","dataType":"jpeg","c":"word/media/image23.jpeg","imgOriW":355,"imgOriH":367})
![](https://wkrtcs.bdimg.com/rtcs/image?w=264.00&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"264.00","h":"354.13","dataType":"jpeg","c":"word/media/image24.jpeg","imgOriW":378,"imgOriH":507})
![](https://wkrtcs.bdimg.com/rtcs/image?w=180.80&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_10","w":"180.80","h":"232.07","dataType":"jpeg","c":"word/media/image25.jpeg","imgOriW":261,"imgOriH":335})
16.不要自己包揽成绩
谁都希望被表扬，但谁都不喜欢抢功者，公道自在人心，有时退一步反而是更高层面的秒杀。
17.提高自身素质
![](https://wkrtcs.bdimg.com/rtcs/image?w=331.73&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_2","w":"331.73","h":"314.67","dataType":"jpeg","c":"word/media/image26.jpeg","imgOriW":466,"imgOriH":442})
18善于引导
通过倾听、诉说关怀等方式抓住重点，通过提问的方式让他人对你敞开心扉，信任你，向你提出诉求。
![](https://wkrtcs.bdimg.com/rtcs/image?w=294.73&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_2","w":"294.73","h":"199.93","dataType":"jpeg","c":"word/media/image27.jpeg","imgOriW":597,"imgOriH":405})
![](https://wkrtcs.bdimg.com/rtcs/image?w=442.80&md5sum=b81e28de93c1f1fe839cebdd6222a3b9&sign=b7e1d10abf&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=94&ipr={"t":"img","r":"r_2","w":"442.80","h":"430.07","dataType":"jpeg","c":"word/media/image30.jpeg","imgOriW":485,"imgOriH":471})
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