客服排班模型
任务量：
目前周平均来电量：40500（随机抽取一周数据） 日平均来电量：5800 其中每周五、六为话务高峰期，来电量为日常的1.16倍（总来电量及时段来电量参考附件）
总体要求：总体接起率≥92% 时段接起率≥80%
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