基于信息援助的信息弱势群体公共信息服务平台研究

基于信息援助的信息弱势群体公共信息服务平台研究
作者：巩莹莹　韩佳杉　展望　姚伟
来源：《现代情报》2016年第04期

        〔摘 要〕目前对信息弱势群体的公共信息服务平台问题缺乏系统分析，通过理论分析和实例收集，从信息援助视角出发，构建信息弱势群体公共信息服务平台。采用文献分析，从提供方、目的、主要议题、基本手段4个方面对信息援助进行了分析，在此基础上，探讨了信息弱势群体信息援助中存在的障碍类型，针对障碍类型划分了不同的公共信息服务渠道。收集国内相应的实例，对渠道划分提供支持，设计了公共信息服务平台的组织体系、制度体系、技术体系和沟通及期望确认体系，构建了公共信息服务平台。信息援助存在的不同障碍造成了不同信息弱势群体具有同质性和异质性特征，这决定了公共信息服务平台既要提供同质性信息服务，其受众范围面向整个信息弱势群体，又要提供个性化信息服务，聚焦于特殊人群或者个体。公共信息服务需要考虑信息客观性和需求的主观能动性。公共信息服务平台是多维的且参与主体呈现多元化，是以服务、信任、自愿及互利为出发点的社会服务网络。

        〔关键词〕信息援助；信息弱势群体；公共信息服务；服务平台

        DOI：10.3969/j.issn.1008-0821.2016.04.007

        〔中图分类号〕G203 〔文献标识码〕A 〔文章编号〕1008-0821（2016）04-0037-07

        〔Abstract〕Present there is a lack of systematic analysis of public information service platform of disadvantaged information groups，through theory analysis and instance collection，public information service platform of disadvantaged information groups is builded from information supporting perspective.Using literature analysis，information supporting is analyzed through 4 main points：provider，goal，major issue，basic instrument.And on this basis barrier types of information supporting in disadvantaged information groups are fully discussed.According to barrier types，different channels of public information service are divided.Corresponding instances are also collected to provide certain support to divided channels.Then group system，institution system，communication and expectation confirmation system of public information service platform are designed，and public information service platform is established.Characteristics of homogeneity and heterogeneity in different disadvantaged information groups are caused by different barrier types existed in information supporting，they determines that public information service platform not only which provides homogeneous information service and scope of acceptor targeting the whole disadvantaged information groups，but only provides special information service and focuses on special populations and distinctive individual.Public information services need to consider objectivity of information and subjectivity of demand.Public information service platform is a multi-dimensional，and participants present diversity.Public information service platform is social service network and takes the service，trust，voluntary and mutual benefit as its starting point.

本文来源：https://www.2haoxitong.net/k/doc/501ddae3970590c69ec3d5bbfd0a79563c1ed4df.html