2020年最新国家开放大学《管理英语（1）（2）》形成性考核册参考资料两套汇编附答案
最新国家开放大学《管理英语（1）》形成性考核册参考资料
《管理英语（1）》是国家开放大学2020年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。
作业1
一、交际用语（共计 10 分，每小题 2 分）
1-5 题：阅读下面的小对话，选择恰当的答语。
1. -Hello, I’ m David Chen. Nice to meet you.
- .
A. Are you? B. Nice to meet you, too. C. Very nice.
2. - It’s rather cold in here. Do you mind if I close the window?
- .
A. No, go ahead. B. Yes, please. C. Sure, please.
3. - May I use your hike for a moment?
- .
A. It doesn’t matter. B. By all means. C. I have no idea.
4. - ？
- My mother is retired. My father is a manager.
A. What are your parents doing right now
B. Do your parents still work
C. What do your parents do
5. - Hey, Derek, which do you think is harder to learn, marketing or designing?
- .
A. It is the best design I have ever seen.
B. Personally, I think designing is more difficult.
C. I like it very much.
二、词汇与结构（ 共计 划 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A 、B、C 三个选项中选出一个能填入空白处的最佳选项。
6. People here usually each other by their first names instead of family names.
A. call B. work C. hear
7. - What is your job?
- I’ m accountant.
A. a B. an C. I
8. Don’t be afraid ask a lot of questions.
A. of B. to C. on
9. Smile a lot and be friendly as possible to everyone you meet.
A. very B. so C. as
10. Keeping eye contact makes the other person welcome and comfortable.
A. feel B. to feel C. feeling
11. Professor Smith promised to look my paper, that is, to read it carefully before the defense.
A. after B. over C. into
12. Children under fifteen are not pem1itted to see such kind of movies had for their mental development.
A. that is B. which is C. as is
13. The work was done her instructions.
A. according to B. according with C. accordance with
14. She kept on although she was tired，
A. to work B. working C. work
15. Your goal is to publish a book and have manuscript sent out to publishers by November 2016.
A. a B. an C. the
16. If you have any questions here, please tell us. We’ 11 all be to help you.
A. ready B. already C. readiness
17. I like the working atmosphere here. It’s very
A. funny B. boring C. friendly
18. I’ m looking forward to together with you.
A. worked B. work C. working
19. How do I the gym?
A. get to B. arrive C. go
20. Charles regretted the TV set last year. The price has now come down.
A. to buy B. buying C. of
三 、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A 、B、C 三个选项中选出一个正确答案。
Passage 1
If you thought handshakes were just a gesture of greeting, then think again! A handshake is not only a way of greeting; it can also show your personality. Since we all want to set a good first impression, it is important to know the right shaking hands manners.
Stand up and maintain eye contact while shaking hands. If you are seated when someone comes for a handshake, stand up and shake his or her’ hand. It is impolite to be still seated. Keep right distance between the two of you; not too close, but enough distance to shake your hands well. Keeping eye contact makes the other person feel welcome and comfortable.
Keep a handshake brief and firm. You let go of each other’s hand after 2 -3 seconds.
Make sure your handshake ends before your conversation does. One’s handshake should show a feeling of strength and warmth. The hand should be firm and not lifeless like seaweed. Then, how firm should a handshake be'? Just grasp the person’s hand completely and do not press it too hard.
21. Which of the following statements about the significance of handshakes is not true？
A. Handshakes are just a gesture of greeting.
B. Handshakes are more than a way of greeting‘
C. Handshakes can show our personality.
22. If you are seated when someone comes for a handshake, you should.
A. stand up and shake his or her hand
B. keep seated and shake his or her hand
C. bow and say hello to him or her
23. Keeping eye contact while shaking hands makes, the other person feel.
A. nervous
B. comfortable
C. afraid
24. How long does a handshake usually last?
A. As long as the conversation lasts.
B. 5 minutes.
C. 2-3 seconds.
25. Which of the following words can best describe a proper handshake?
A. brief and strong
B. brief and firm
C. brief and soft
26-30 题：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案。
Passage 2
Hi, Joe,
How are you? I’m sitting on the balcony of my hotel. I am looking at Hyde Park in London and I am thinking about my life here. I am having a wonderful time. I like my job - it is very interesting, and my colleagues are great. I love London -it’s busy, noisy, crowded and exciting. The cinemas, theatres, pubs and restaurants are really nice, - but they’re too expensive! I think the people in London are very friendly (surprise!) and I’ve got some new friends.
What the weather like in Shanghai? Is it raining? Here it’s lovely! It isn't foggy! The sun is shining and the birds are singing. It’s very warm.
And it is my birthday today.
But I am missing you all in Shanghai. COME AND VISIT!
Love,
Xiaoyan
26. What does Xiaoyan stay in London for?
A. She is having a holiday.
B. She is working.
C. She is visiting some of her colleagues.
27. What are Xiaoyan’s London colleagues like?
A. They are very important.
B. They are very serious.
C. They are very nice.
28. What does Xiaoyan think of London?
A. She thinks it is relaxed.
B. She thinks it is cheap.
C. She thinks it is exciting.
29. What does Xiaoyan think of people in London?
A. She thinks they are interesting.
B. She thinks they are friendly.
C. She thinks they are surprising.
30. What’s the weather like in London when Xiaoyan· is writing this letter?
A. It is warm.
B. It is foggy.
C. It is cloudy.
四、翻译（ 共 20 分，每小题 4 分）
31-35：从以下 A、B、C三个选项中选出最正确的翻译。
31. How long have you been working here?
A. 你在这里工作多久了？
B. 你什么时候在这里工作的？
C. 你怎么在这里工作的？
32. New York University has forty-eight thousand students.
A. 纽约大学有学生四万八千名。
B. 纽约大学有学生四千八百名。
C. 纽约大学有学生四百八十名。
33. Of course, it has special meaning for people like me.
A. 在课程里，它有像我这样的人的意思。
B. 在这个过程里，它有特殊意思，因为人们喜欢我。
C. 当然，它对我这样的人具有特殊的含义。
34. Follow your plan and don’t stop until it’s finished.
A. 跟随你的计划，完成之前停下来。
B. 按照你的计划进行 直到完成都不要停下来。
C. 按照你的计划进行，完成之前不要停下来。
35. Once you’ve set a specific timeline, the next step is to take daily action and do your own part.
A. 曾经你设置过了具体的时间表，下一步就是采取日常行动，尽自己的职责。
B. 一旦你已经设置了具体的时间表，下一步就是每天采取行动，做自己的事情。
C. 一旦你已经设置了具体的时间表，下一步就是每天行动起来，尽自己的职责。
作业2
一、交际用语 （共计 10 分，每小题 2 分）
1-5 题：阅读下面的小对话，选择恰当的答语。
1. 一 Hello, Yang Lin speaking.
- .
A. I am Carol.
B. This is Carol here.
C. Do you know who I am'?
2. - Excuse me where is the post of fie?
- Sorry I’ m new here.
- .
A. What a pity.
B. Thank you all the same.
C. Bad luck.
3. - Will you show me how to use this software?
- .
A. Sure. You’ 11 master it in no time.
B. You are welcome.
C. Sorry, I’ m too late for it.
4. - Dad, this is my roommate, Andrea.
- .
A. Hello, Andrea. I’ve heard so much about you
B. Hope to meet you again
C. It’s very thoughtful of you
5. - Do you mind if I smoke here?
- . You can go to smoke in the yard.
A. Yes. please
B. Never mind
C. You’ d better not.
二、词汇与结构（ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A 、B、C 三个选项中选出最佳选项。
6. I have an English class a week.
A. three B. three time C. three times
7. He lunch in the canteen right now.
A. has B. is having C. have
8. wine do you need for the party?
A. How much B. How little C. How many
9. It was on the beach Miss White found the kid lying dead.
A. that B. it C. which
10. Such office software is popular the executive secretaries.
A. to B. on C. with
11. Copying files under Linux is similar copying files under DOS.
A. in B. to C. with
12. A secretary must big pile of files and correspondence in office.
A. deal with B. agree with C. get along with
13. means to do what you should do on time.
A. To be punctual B. Be punctual C. Punctual
14. Do not do anything should go against his will.
A. what B. which C. that
15. This is true of management of workers.
A. but B. as well as C. also
16. He can good English.
A. speak B. talk C. say
17. You have more apples than do. But are better than yours.
A. us, we B. we, ours C. ours, us
18. Does David ？
A. like flying B. likes flying C. like to flying
19. I usually go to the office train.
A. at B. by C. on
20. Neither John his father was able to wake up early enough to catch the morning tram.
A. or B. nor C. but
21-25 题：阅读下列短文，并根据短文内容判断其后的句子是正确（T），还是错误（F）
Passage 1
In Britain people usually have a doctor near their home or in their town. This is the local doctor. You have to register with a doctor before you can make an appointment. You usually have to fill in a form and the doctor examines you. Families often all register with the same doctor.
Doctors often work together in groups, and the name of the place where they work is a Doctor’s Surgery. The government pays for this system, and it is free to go to see your doctor.
If the doctor decides that you need treatment he can prescribe medicine. For example he can prescribe antibiotics for an infection. Medicine can be tablets to take with water or liquid to drink. The doctor writes the prescription. You take the prescription to the chemist’s, and the chemist will make up the medicine for you. You usually have to pay some money for the medicine but you don’t have to pay the full price.
( F ）21. British people usually go a long way to see a doctor.
( T ）22. British families often register with the same doctor.
( F ）23. Doctors always work alone in their own Doctor’s Surgery.
( T ）24. British people don’t have to pay when they see their doctor.
( T ）25. British people usually have to pay for their prescription at the chemist’s.
26-30 题：阅读下列短文，从 A 、B、C 三个选项中选出一个正确答案。
Passage 2
Hi, Xiaoyan,
You want to know about my gym.
The gym is "New You". The phone number is 020 791 1340. It’s near Oxford Circus.
There is a swimming pool and there are a lot of classes. There is a yoga class on Tuesday morning and there are aerobics classes every evening. There is also a Tai Chi class, on Wednesday and Saturday afternoon between 2:00 and 3:00. There are lots of running machines and weights machines, but there aren’t any bicycles. There’s a sauna, but there isn’t a steam room and there are very nice showers and free cosmetics! The best time to come is in the evening because there are a lot of trainers to help you. There are different ways to pay for the classes. You can pay by cash, credit card or cheque.
See you there?
Jane
26. When can you go to aerobics class in ”New You”？
A. On Monday morning.
B. On Saturday evening
C. Every day in the daytime.
27. When does the Tai Chi class start?
A. On Wednesday.
B. On Saturday afternoon.
C. At 2: 00 p.m. on Wednesday and Saturday.
28. What is free in the gym?
A. Steam room.
B. Cosmetics.
C. Sauna.
29. Why is it best to come in the evenings?
A. Because there are a lot of trainers to help you.
B. Because there are less people.
C. Because there are more classes.
30. How can you pay for the class? (C）
A. Only by cheque.
B. Free charge.
C. By credit card or cash.
四、翻译（ 共计 20 分，每小题 4 分）
31-35：请从以下 A、B、C 三个选项中选出最佳翻译。
31. We shall he flying to South America this time next month.
A. 下个月的今天我们将乘飞机去往南美洲。
B. 下个月的今天之前我们将乘飞机去往南美洲。
C. 下个月我们应该乘飞机去南美洲。
32. I want to know when he is leaving for New York tomorrow.
A. 我想知道他明天什么时候离开纽约。
B. 我想知道他明天什么时候正在去纽约。
C. 我想知道他明天什么时候动身去纽约。
33. Will this be a one-way trip ?
A. 菇、是一个人旅行吗？
B. 您的旅行是一条线路吗？
C. 您是单程旅行吗？
34. Thanks to our hard work, we can fulfil the task on time.
A. 感谢我们努力工作才能及时完成任务。
B. 由于我们努力工作，当时才能完成任务。
C. 由于我们努力工作，才能按时完成任务。
35. At last the Englishman got angry with the visitor though he tried not to show it.
A. 最后英国人生游客的气了 所以他假装累了不带他参观。
B，最后英国人已很讨厌这位游客，但他尽力不表现出来.
C. 最后英国人很生这位游客的气了 尽管他累得没力气表现出来了。
作业3
一、交际用语（共计 10 分，每小题 2 分）
1-5 题：阅读下面的小对话，选择恰当的答语。
1. - .
- Please call me Mary. That’s my first name.
A. How are you
B. How shall I address you
C. Are you Mary
2. - I’d like to apply for a library card.
- .
A. Are you a student?
B. With pleasure
C. Fill out the application form first, please.
3. - Hello, I’d like to speak to Phil.
- He’s out to lunch now.
A. Sorry, you can’t.
B. I don’t know.
C. Would you mind calling back later?
4. - Would you mind helping me for a minute, Barbara?
- .What do you want me to do?
A.
B. I’d be glad to
C. Sorry， I have no time
5. - I would like to make an appointment for the meeting. Which day would you prefer, Tuesday or Thursday?
- .
A. At any time
B. You make the time
C. Well, either time will do
二、词汇与语法｛ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A、B、C 三个选项中选出一个能填入空白处的最佳选项。
6. Hello, everyone. I’d like to to you our new secretary, Melinda Smith.
A. meet B. introduce C. welcome
7. I think is impolite to call people by their first names.
A. it B. as C. that
8. ”Isn’t it impolite to call people by their first names？”The underlined word is the same word class as .
A. work B. interesting C. possibly
9. I’ m a deputy manager. I an IT company.
A. work for B. work about C. work
10. With his work completed, the manager stepped back to his seat, feeling pleased he was a man of action.
A. which B. what C. that
11. Within the team, a work plan can tell each member what and why.
A. is being done B. has done C. has been done
12. A good tour guide tells visitors .
A. What they couldn’t miss during the trip
B. What during the trip they couldn’t miss
C. What couldn’t miss they during the trip
13. He published the journal from 1991 to 2015.
A. actually B. relatively C. annually
14. Copying files under Linux is similar copying files under DOS.
A. in B. to C. with
15. On their arrival, you should the following points.
A. attention to B. pay attention to C. pay to
16. after introduction, you can ask about their journey.
A. To break the ice B. Broken the ice C. Breaking the ice
17. The environmentalists and wild goats’ ＿on the vast grasslands was a good indication of the better environment.
A. absence B. attendance C. escape
18. We have to ＿at the hotel before 6 pm.
A. check in B. check off C. check on
19. Scientists have made great contributions development of our human beings.
A. to B. on C. with
20. She feel very tired and was glad to him.
A. depend on B. put on C. lean on
三 、阅读理解（共计 40 分，每小题 4 分）
21-25 题：阅读下列短文，并根据短文内容判断其后的句子是正确（ T）还是错误（F）
Passage 1
Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.
Then how do you run an effective meeting?
First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.
Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.
Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.
Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two -way communication. Be open to everyone’s opinion, ideas, and suggestions. Don’t forget to thank them for the ideas they present.
And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks. Then, send out meeting minutes within a few days, while everyone still remembers the points.
( T ）21. A successful meeting should have different people to play different roles.
( T ）22. Generally people only discuss the items listed on the agenda in a successful meeting.
( F ）23. An unsuccessful meeting might be full of single-way communication.
( F ）24. When the meeting is closed, it means there is nothing to do in the following weeks.
( F ）25. Minutes should be sent out to the participants within a month after the end of the meeting.
26-30：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案。
Passage 2
Elizabeth Blackwell was born in England in 1821, and moved to New York City when she was ten years old. One day she decided that she wanted to become a doctor. That was nearly impossible for a woman in the middle of the nineteenth century. After writing many letters asking for admission （ 录取） to medical schools, she was finally accepted by a doctor in Philadelphia. She was so determined that she taught school and gave music lessons to money for the cost of schooling.
In 1849, after graduation from medical school. she decided to further her education in Paris. She wanted to be a surgeon （外科医师）, but a serious eye problem forced her to give up the idea.
Upon returning to the United States, she found it difficult to start her own practice because she was a woman. By 1857 Elizabeth and her sister, also a doctor, along with another woman doctor, managed to open a new hospital, the first for women and children. Besides being the first woman physician and founding her own hospital, she also set up the first medical school for women.
26. Why couldn’t Elizabeth Blackwell realize her dream of becoming a surgeon?
A. She couldn’t get admitted to medical school
B. She decided to further her education in Paris
C. A serious eye problem stopped her
27. What main obstacle（障碍）almost destroyed Elizabeth’s chances for becoming for a doctor?
A. She was a woman.
B. She wrote too many letters.
C. She couldn’t graduate from medical school.
28. How many years passed between her graduation from medical school and the opening of her hospital?
A. Eight years
B. Ten years
C. Nineteen years
29. According to the passage, all of the following are "firsts” in the life of Elizabeth Blackwell, except that she .
A. became the first woman physician
B. and several other women founded the first hospital for women and children
C. set up the first medical school for women
30. Elizabeth Blackwell spent most of her like in .
A. England
B. Paris
C. the United States
四、翻译（ 共计 20 分，每小题 4 分）
31-35：请从以下 A、B、C 三个选项中选择出最正确的翻译。
31. Your life has changed and you will get used to it.
A. 你的生活已经发生了变化，你要适应它。
B. 你的生活已经发生了变化，你要被它利用。
C. 你的生活已经发生了变化，你要使用它。
32. Since we all want to set a good first impression, it is important to know the right shaking hands manners.
A. 自从我们想要有一个好印象 我们就了解了正确的握手方式。
B. 既然我们都想给别人留下一个好的第一印象，那么了解－下正确的握手礼仪就非常重要了。
C. 既然我们都得到了一个好印象，所以知道正确的握手礼仪非常重要。
33. Years ago, zoos kept all kinds of animals in small cages.
A. 多年以前，动物园把各种动物都关在小笼子里。
B. 几年前．动物园保留所有动物在大笼子里。
C. 多年以前，动物园给所有看管动物的人发很少的工资。
34. He was too tired to say a word and went to bed at once.
A. 他太累了，一句话也没说就立刻上床睡觉去了。
B. 他太累了，说完话就立刻上床了。
C. 他太累了，只说了一句话就立刻上床了。
35. When meeting someone, rise if you are seated smile, extend your hand and repeat the other person’s name in your greeting.
A. 当与他人会面时，如果你在座位上请起立，微笑，伸出你的手并在重复你的问候。
B. 当与他人会面时，如果你坐着请起立，微笑，伸出你的手并在你的问候中重复对方的名字。
C. 当与他人会面时，如果你坐着请起立，微笑，伸出你的手并在重复你的名字。
最新国家开放大学《管理英语（2）》形成性考核册参考资料
《管理英语（2）》是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。
作业1
一、交际用语 （共计 10 分，每小题 2 分）
1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。
1. - I was worried about my math, but Mr. White gave me an A.
- .
A. That’s an easy course.
B. Congratulations!
C. Mr. White is very good.
2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it.
- .
A. Sure, you can. Take it easy.
B. I’m sorry to hear that.
C. That’s all right.
3. 一 Should I leave earlier tomorrow morning?
- .
A. Yes, it’s better to leave earlier to avoid the morning traffic.
B. Yes, you will.
C. No, you won’t.
4. 一 How do you think of the theme of our event?
- .
A. It’s pretty good.
B. I feel so sorry about that.
C. I’d like to have some tea.
5.- .
一 It will be held on the 3rd floor of Shakiraton Hotel.
A. When will you give a speech?
B. Does your speech still go on?
C. What is the address of your speech?
二、词汇与结构（ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。
6. He was alwaysin sharing his enormous knowledge.
A. generous B. generation C. generate
7. His action is alwayswith his words.
A. constant B. continuous C. consistent
8. - Can you go skating with us this afternoon?
一 Sorry， I can’t. Itake care of my little sister at home.
A. could B. may C. have to
9. - Whose textbook is this?
- ItJohn’s. It has his name on it.
A. can’t be B. must be C. might be
10. I’m writing toa position as a computer engineer in your company.
A. thank for B. wait for C. apply for
11. You can try these methods to keep your interview anxietycontrol.
A. under B. on C. with
12.a company really wants is a candidatehas the right skills.
A. What ...that B. That...what C. That...that
13. These tips may help you avoidbad employees for your company.
A. to hire B. hiring C. hire
14. Write the telephone number downyou forget.
A. on case B. in case C. under case
15. Does his absenceto your work?
A. make a difference B. take all the credit C. bring about
16. American young people would ratheradvice from strangers.
A. get B. getting C. got
17. you prepare cross training plans, you need to consider both the company benefits and the employee benefits.
A. Although B. Even if C. As
18. The success of our event isto the sponsor.
A. related B. based C. intended
19. Your long-term success in event planning will be based the experience you had.
A. to B. on C. of
20. the feedback is very helpful for planning future meetings and events.
A. Get B. Getting C. To get
三、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。
Passage 1
PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.
Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them.
Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.
Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you’re going to do?
21. What are PPHC and Gooseneck?
A. They are two companies that do similar business.
B. They are two organizations that do different community work.
C. They are two organizations that do similar community work.
22. Which degree does Elaine have?
A. Psychology degree.
B. Physiology degree.
C. Sociology degree.
23. Which of the following statements is true according to the passage?
A. Elaine has done this type of community work so her organization doesn’t provide staff training.
B. Mark has a clear idea of his job after the training.
C. Mark knows his training comes to an end.
24. How is Mark trained to be prepared for his work?
A. Mark spends two days on family visits with experienced staff members and discuss with them.
B. Mark role-plays some situations with other staff members and gets some direct instruction from them.
C. Both A and B.
25. What is the main idea of the passage?
A. The importance of training.
B. Different training ways.
C. Elaine’s and Mark’s work experience.
26-30 题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。
Passage 2
Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.
Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific job description.
Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.
Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate.
( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.
( F ) 27. A company has to spend a lot of money hiring a right employee.
( F ) 28. An advertisement with a clear target will make all candidates lose courage.
( T ) 29. Well designed interview questions can help you know more about the candidates.
( T ) 30. Work experience is one of the primary things for an employer to verify in background checking.
四、翻译（ 共计 20 分，每小题 4 分）
31-35 题：选择正确的译文，并将答案序号骂在题前括号内。
31. A true friend is someone who reaches for your hand and touches your heart.
A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。
B. 一个真实的朋友就是能伸出他的手理解你心灵的人。
C. 真正的朋友是一个可以援手帮助并感动你心扉的人。
32. The old saying “practice makes perfect” applies to interviewing too.
A. 古话“曲不离口”也适用于招聘。
B. 古话“熟能生巧”对面试准备也是适用的。
C. 在申请面试资格时我们常常用到古话“熟能生巧”。
33. We can’t possibly get the work done by October.
A. 十月份前我们不可能做完这项工作。
B. 十月份前我们不可能做这项工作。
C. 十月份后我们不可能做完这项工作。
34. They have disagreement on the plan of celebrating the founding of the community.
A. 他们对公司的成立资金都有不同意见。
B. 他们对庆祝公司成立的方案有异议。
C. 他们为了庆祝公司成立的方案而争吵。
35. This involves identifying the high-level reasoning behind your intentions for the event.
A. 这也包含了此次活动的主要目 的和意义。
B. 这些都是用来识别此次活动与其他不同活动的主要区别。
C. 这就包括了弄明白你举办此次活动目的背后的高层次的推理。
作业2
一、交际用语 ( 共计 10 分，每小题 2 分）
1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。
1. - Would you mind filling the questionnaire for me?
- .
A. No problem. Just give me your questionnaire.
B. Sorry I can’t go there.
C. I really appreciate that.
2. - Can you stay here longer?
- but I have to be back tomorrow.
A. I’d love to,
B. No, thank you,
C. I’m afraid not,
3. - Why do you look unhappy. What’s the matter?
- .
A. I’m satisfied with the good performance of the radio I’ve just bought.
B. I’m glad to have bought this radio at such a price.
C. I’m rather disappointed with the poor quality of the radio I’ve just bought.
4. - Good morning, Sunshine Community Center ! May I help you?
- .
A. I’d like to book one air ticket.
B. I’m glad to introduce myself to you.
C. I need a plumber to repair the water pipe in my kitchen.
5. 一 Hello, is that service center? The elevator of our apartment doesn’t work.
- .
A. Oh, I don’t know what’s wrong with it.
B. Sorry，I’11 have it checked out at once.
C. OK, I see.
二、词汇与结构（ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。
6. You need tothose questionnaire papers for your company.
A. hand out B. hand in C. hand on
7. Questionnaires are not suitablesome people.
A. in B. for C. with
8. Where are you used tovegetables?
A. buy B. bought C. buying
9. Customersrefuse to filling the questionnaire are not permitted to buy the product .
A. what B. which C. Who
10. The musiclike the singing of a bird.
A. hears B. listens C. sounds
11. I like cooking for my friends infree time.
A. me B. my C. mine
12. You’d better have your hairbefore going to your friend’s wedding.
A. cutting B. cut C. to cut
13. Her article isin her class.
A. better B. well C. the best
14. We feelwith the inconvenience the service center brought us.
A. disappointed B. worried C. surprised
15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.
A. argue B. affect C. assure
16. I don’t know . I just arrived here two minutes ago.
A. what’s going on B. how is going on C. who is going on
17. Theysince last night. They are about to finish the work.
A. are cleaning the system
B. have been cleaning the system
C. had cleaned the system
18. I’m confident in these as long as wethe needs of the community residents and improve our service quality.
A. keep an eye on B. keep an eye at C. keep eyes on
19. We have toour annual work report to the manager next week.
A. hand in B. hand out C. hands up
20. the fog, we should have reached the annual meeting site on time.
A. Because of B. In spite of C. But for
三、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。
Passage 1
Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
Keep Your Questionnaire Simple and Visually Attractive
Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:
Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.
Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.
White space: Ensure that there is space between questions and sections and don’t make margins too small.
Keep Questions Brief and Easy to Understand
Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.
Make Sure Questions Are In the Right Order
You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.
Use Open-Ended Questions Properly
Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.
In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.
21. The questionnaire contains following elements except ？
A. test
B. paragraph
C. address
22. In order to keep your questionnaire visually attractive, you should .
A. choose different font styles in a questionnaire
B. write long paragraphs instead of short ones
C. leave enough space between questions and sections
23. You should start your questionnaire with questions and then move to ones.
A. general, specific
B. specific, general
C. short, long
24. What could be the best title for this passage?
A. Designing an Effective Questionnaire.
B. Questionnaire is the best way to collect data from many people.
C. Questionnaire benefits our life.
25. Which of the following statements is NOT true?
A. Questionnaire design skills can be learned in a short time.
B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.
C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.
26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F’’,并将答案写在题前括号内。
Passage 2
An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, operation analysis and financial statements.
·Chairman’s Letter
Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.
·Operation Analysis
The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.
·Financial Statements
The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.
( T ) 26. An annual report of a company provides some information about its business performance for certain people.
( F ) 27. People can know everything of the company from the annual report.
( T ) 28. An annual report usually includes chairman’s letter, financial statements and operation analysis.
( F ) 29. A chairman’s letter should include the strategic direction moving forward.
( T ) 30. This passage is mainly about the main parts of an annual report.
四、翻译（ 共计 20 分，每小题 4 分）
31. A new food market will be built in our community next month.
B. 我们社区正在建一个新的菜市场。
C. 下个月我们社区将新建一个菜市场。
32. On the last day of the old year, there is a family dinner.
B. 在即将过去的一年中的最后一天，会有一次家庭聚餐。
C. 在过去的日子里，经常有家庭聚餐。
33. You will do everything within your power to try and resolve the situation.
34. To communicate precisely what you want to say, you have to frequently need to define key words.
B. 只要定义频繁出现的关键词就能准确传达本意。
C. 要准确表达你的本意，就必须不断定义关键词。
35. I think what should be done is to create more job opportunities for students.
B. 我认为我们将来要给学生们更多机会。
C. 我认为我们已经给了学生们更多的工作机会。
作业3
一、交际用语 （ 共计 10 分，每小题 2 分）
1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。
1. - I’m terribly sorry that I’ve spilled some coffee on the table.
- .
A. I don’t care.
B. It doesn’t matter.
C. Don’t be sorry．
2. - What starting salary do you expect?
- .
A. I’d like to start on Monday next week.
B. I expect to get a salary increase.
C. I’d like to start at ¥5,000 a month.
3. - Any suggestions for the project?
- .
A. I need your advice on it.
B. I advise you to put more hands in this project.
C. Thanks for your suggestions.
- .
A. It doesn’t matter
B. By all means.
C. I have no idea.
5. - I am sorry. Now what were we talking about?
- .
A. Never mind.
B. I don’t remember, either.
C. You were saying that you used to be a teacher.
二、词汇与结构（ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。
6. One day, our dreams willreality.
A. turn out B. turn into C. turn away
7. He says what he thinks and does what he wants to do， other people’s feelings.
A. according to B. regardless of C. because of
8. We should take the degreeaccount when we recruit a new secretary.
A. with B. into C. of
9. The candidate should dress in a manner that is appropriate to the positionhe is applying.
A. for which B. which C. that
10. Participants havethe Productivity Analysis Worksheet.
A. completing B. been completed C. completed
11. How many players does a baseball team ?
A. consist of B. be responsible for C. set out
12. This involvesthe high-level reasoning behind your intentions for the event.
A. identify B. identified C. identifying
13. We should keep in mind the feedback is very helpful for planning future meetings and events.
A. what B. that C. when
14. The investor should be aware of the limitations of the financial statement analysis the annual report.
A. based on B. basing on C. base on
15. Under no circumstanceto tell lies to the public.
A. the companies are allowed
B. are the companies allowed
C. the companies will allow
16. The more information you can get， in your field.
A. the more competitive will you be
B. you will be the more competitive
C. the more competitive you will be
17. Wei t very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
A. appreciate B. expect C. promise
18. I would rather two weeks earlier.
A. you should come here B. you came here C. you had come here
19. face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.
A. Compared to B. Comparing C. Compare
20. Our company willthe customers’suggestions.
A. respond B. responding to C. respond to
三、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。
Passage 1
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should .
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means .
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
26-30 题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。
Passage 2
Good Communication Skills - Key to Success
Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.
The steps for good communication skills:
1. Know what to say. Understand clearly the purpose and intent of your message.
2. Know how to say it. Begin by making eye contact , which shows confidence. Then pay attention to your body language.
3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.
4. Reach understanding. To communicate well is to understand and be understood.
More tips for developing good communication skills:
1. The better you are able to express yourself, the better your ability to communicate.
2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.
3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.
4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.
When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.
( T ) 26. A message must be understood, interpreted or delivered correctly with communication.
( F ) 27. When you talk with others you can pay little attention to your body language.
( T ) 28. The better you are able to understand others, the better your ability to communicate.
( T ) 29. Before stating your opinions, you'd better let the speaker finish his or her talking first.
( T ) 30. Don’t argue or debate with others if you feel angry or displeased.
四、翻译（ 共计 20 分，每小题 4 分）
31. They are willing to understand their partner’s position first before trying to get understood.
B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。
C. 他们愿意去了解对方的立场但必须先想明白。
32. The more familiar interviewing feels to you, the less anxiety you will feel with the process.
B. 面试中熟人多，面试过程中你焦虑也会少。
C. 你熟悉面试多一点，面试中的麻烦就会少一点。
33. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.
B. 到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。
C. 到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。
34. A few minutes later the doctor came out of his room for the third time.
B. 医生在迟到的几分钟后，终于从他的房间走出来为了第三名。
C. 几分钟后，医生来到他的房间第三次。
35. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。
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