肯德基服务英语

肯德基服务英语

菜单Menu

? Mini burger combo田园脆鸡堡餐

? Extra tasty crispy burger combo劲脆鸡腿堡餐

? Zinger burger combo香辣鸡腿堡餐

? Mexican Twister combo墨西哥鸡肉卷餐

? Dragon Twister combo老北京鸡肉卷餐

? New Orleans roast wings combo新奥尔良烤翅餐

? Hot wing combo香辣鸡翅餐

? Bucket meal外带全家桶

快乐儿童餐Kid’s meal

? A set：Nugget+Mashed Potato+Mirinda

? B set：Original Recipe+French Fries+Mirinda

? C set：Mini Burger+French Fries+Mirinda

鸡类产品Chicken Products

? Original Recipe吮指原味鸡

? Hot Wings香辣鸡翅

? New Orleans roast wings新奥尔良烤翅

? Zinger burger香辣鸡腿堡

? Extra tasty crispy劲脆鸡腿堡

? Mini Burger田园脆鸡堡

? Mexican Twister墨西哥鸡肉卷

? Dragon Twister老北京鸡肉卷

? Popcorn Chicken劲爆鸡米花

? Nuggets上校鸡块

早餐Breakfast

? Egg & Pork Congee皮蛋瘦肉粥

? Chicken & Mushroom Congee香菇鸡肉粥

早餐优惠组合Braekfast Combo

? Cheese & Egg Burger Combo芝士蛋堡餐

? Mini burger combo田园脆鸡堡餐

? Mini burger with Egg combo田园脆鸡堡加蛋

? Pork & Egg Burger combo猪柳蛋堡餐

? Congee & Potato Stix Combo花式粥餐

? Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐

早餐饮料及配餐Drinks & Side Items

? Orange Juice都乐鲜橙汁

？Hot Milk热牛奶

? Milk Tea奶茶

? Potato Stix香脆薯棒

? French Fries薯条

? Mashed Potato土豆泥

? Corn on the cob香甜粟米棒

? Egg & Vegetable Soup芙蓉鲜蔬汤

? Dinner Roll胡萝卜餐包

? Corn Salad玉米沙拉

Dessert甜点

? Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓

? Sundae圣代Chocolate/Strawberry巧克力/草莓

? Egg Tart葡式蛋挞

Drinks饮料

? Pepsi Cola百事可乐

? Seven-up七喜

? Mirinda美年达

? Ice Tea雀巢冰爽茶

? Ice Tang雀巢橙C

? Coffee咖啡

? Tea红茶

? Milo美禄

? Tang橙汁

? Milk牛奶

? Nine Lives Juice九珍果汁

Condiments & Common Restaurant Items调味品和日常用品

? Ketchup番茄酱

? Coffee mate奶精

? Sugar糖

? Sweet & Sour Sauce糖醋酱

? Sweet Chili Sauce甜辣酱

? Napkin/Tissue餐巾纸

? Stirrer搅拌棒

? Straw吸管

? Toothpick牙签

? Spoon勺子

? Tray托盘

? Cup杯子

服务七步曲

欢迎光临Greeting

? Good morning. Welcome to KFC!早上好，欢迎光临肯德基！

? May I help you, sir?能为您效劳吗，先生？

? May I take your order now?您现在要点餐么？

? Welcome to KFC. May I take your order? 欢迎光临肯德基，您现在要点餐么？

? Hello! KFC Restaurant at your service!您好，肯德基餐厅为您服务

? Excuse me, madam, what can I do for you?我可以帮你什么忙么，女士？

点餐Ordering

? Would you like anything else?还需要我为您点什么吗？

? Could you repeat the order, please?请重复一下您点的餐，好吗？

? How many cups would you like to have, sir?您要几杯，先生？

? May I know how many people?请问一共几位用餐？

? Well, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话，我建议您打包。

? What would you like to drink, sir?先生，您想喝点什么饮料？

? Would you have it here or for take away?请问您在这里吃还是打包？

? Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ？

建议性销售Suggestive selling

? Would you like some soup, madam?您要点汤么，女士？

? Would you like to try our latest promotion?您想尝尝我们的新产品吗？

? Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐，先生

? This bucket would be a perfect choice for a family of three.我认为这份全家餐适合三口之家。

? If you prefer a light burger, the Mini Burger Combo would be a good option.如果您喜欢清淡一点的汉堡，我建议您来个田园脆鸡堡餐。

? We have a variety of chicken foods.我们有各种鸡类产品可供选择。

? Would you like one more order of French Fries?要不要再来份薯条？

找零和结账change and check-out

? Do you have 50 fen?请问您有5毛钱吗？

? Here is your change, miss.这是您的找零，小姐。

? I’m sorry we don’t accept foreign currency.很抱歉我们不收外币。

? It is very kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。

? Sorry, we can’t accept this, it is counterfeit.抱歉，这是假币。

? Thank you, thirty eight yuan & fifty fen, please.总共是38.5。

? You have ordered 2 bucket for 116 yuan. Is that right?您订了两个全家桶一共是116元，请问还需要什么吗？

呈递餐饮，感谢顾客Closing

? Every Kids Fun Meal comes with a free toy.儿童餐有玩具送

? Have a nice meal.祝您用餐愉快

? Have a pleasant weekend, sir.祝您周末愉快，先生

? Hope you enjoy the meal.希望您吃得开心

? It is a pleasure to be of service.为您服务我很荣幸。

? Always at your service, madam.欢迎下次光临，女士

? My pleasure.乐意为您效劳

大厅服务Lobby service

? Could you please wait in line, sir?先生，请您排队等候好吗

? Excuse me, sir, may I take these away?对不起，先生，我可以把这些空盘子收走吗

? Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转

? Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟

? May I suggest that you keep an eye on your handbag.请保管好您的手提袋

? Miss, do you mind sharing this table with others?小姐，别的客人想和你共用这张桌子，好吗

? We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00

? Would you like a baby chair for your child?要不要给您的小孩拿张婴儿椅

顾客抱怨处理Service Recover

? Could you wait a minute?请等一分钟左右，好吗

? Sorry, madam, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first?对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗

? I’ll get the manager for you. He’ll be glad to help you.我去把经理叫过来，他会很乐意帮助你

? I’m terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉

? Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗

? I’m sorry I made a mistake with your order, madam.夫人，很抱歉我下错单了出师表

两汉：诸葛亮

　　先帝创业未半而中道崩殂，今天下三分，益州疲弊，此诚危急存亡之秋也。然侍卫之臣不懈于内，忠志之士忘身于外者，盖追先帝之殊遇，欲报之于陛下也。诚宜开张圣听，以光先帝遗德，恢弘志士之气，不宜妄自菲薄，引喻失义，以塞忠谏之路也。

　　宫中府中，俱为一体；陟罚臧否，不宜异同。若有作奸犯科及为忠善者，宜付有司论其刑赏，以昭陛下平明之理；不宜偏私，使内外异法也。

　　侍中、侍郎郭攸之、费祎、董允等，此皆良实，志虑忠纯，是以先帝简拔以遗陛下：愚以为宫中之事，事无大小，悉以咨之，然后施行，必能裨补阙漏，有所广益。

　　将军向宠，性行淑均，晓畅军事，试用于昔日，先帝称之曰“能”，是以众议举宠为督：愚以为营中之事，悉以咨之，必能使行阵和睦，优劣得所。

　　亲贤臣，远小人，此先汉所以兴隆也；亲小人，远贤臣，此后汉所以倾颓也。先帝在时，每与臣论此事，未尝不叹息痛恨于桓、灵也。侍中、尚书、长史、参军，此悉贞良死节之臣，愿陛下亲之、信之，则汉室之隆，可计日而待也。

　　臣本布衣，躬耕于南阳，苟全性命于乱世，不求闻达于诸侯。先帝不以臣卑鄙，猥自枉屈，三顾臣于草庐之中，咨臣以当世之事，由是感激，遂许先帝以驱驰。后值倾覆，受任于败军之际，奉命于危难之间，尔来二十有一年矣。

　　先帝知臣谨慎，故临崩寄臣以大事也。受命以来，夙夜忧叹，恐托付不效，以伤先帝之明；故五月渡泸，深入不毛。今南方已定，兵甲已足，当奖率三军，北定中原，庶竭驽钝，攘除奸凶，兴复汉室，还于旧都。此臣所以报先帝而忠陛下之职分也。至于斟酌损益，进尽忠言，则攸之、祎、允之任也。

　　愿陛下托臣以讨贼兴复之效，不效，则治臣之罪，以告先帝之灵。若无兴德之言，则责攸之、祎、允等之慢，以彰其咎；陛下亦宜自谋，以咨诹善道，察纳雅言，深追先帝遗诏。臣不胜受恩感激。

　　今当远离，临表涕零，不知所言。

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